RGE Studio experienced a major incident on October 21, 2025 affecting Web Portal, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal
Update timeline
- investigating Oct 21, 2025, 06:53 PM UTC
We're aware of ongoing loading issues in the builder. We're investigating the issue and will update this page as soon as we have more information.
- monitoring Oct 21, 2025, 07:17 PM UTC
The builder is now loading as expected. We are still investigating the cause and monitoring the situation.
- resolved Oct 21, 2025, 09:15 PM UTC
The loading issues were specific to a component that we use for co-editing. Once the services were restarted, the issue was resolved.