RGE Studio incident

Editor not loading on Business and Enterprise plans

Major Resolved View vendor source →

RGE Studio experienced a major incident on May 11, 2026 affecting Web Portal, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 07:27 AM UTC
Resolved
May 11, 2026, 09:02 AM UTC
Duration
1h 34m
Detected by Pingoru
May 11, 2026, 07:27 AM UTC

Affected components

Web Portal

Update timeline

  1. investigating May 11, 2026, 07:27 AM UTC

    We are currently investigating an issue causing the editor to fail to load for users on Business and Enterprise plans. Our team is actively looking into the root cause and we'll share an update as soon as we have more information.

  2. identified May 11, 2026, 08:11 AM UTC

    Our team has identified the issue, which appears to be caused by the component that handles co-editing. We are working to disable this component to restore access to the editor without co-editing, while we continue working on a full resolution.

  3. identified May 11, 2026, 08:32 AM UTC

    To restore access for Business and Enterprise users, we have temporarily disabled the co-editing feature. The editor should now load correctly. We are continuing to investigate the underlying issue and will re-enable co-editing as soon as it's safe to do so.

  4. resolved May 11, 2026, 09:02 AM UTC

    The issue affecting the editor on Business and Enterprise plans has been resolved, and co-editing has been re-enabled. All functionality is now working as expected. Thank you for your patience.