RGE Studio experienced a major incident on June 1, 2026 affecting Web Portal, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal
Update timeline
- resolved Jun 01, 2026, 01:18 PM UTC
Today, between 12:51 UTC and 13:03 UTC, users may have experienced issues logging in, accessing the builder, and/or the Template Catalog. Our team worked to resolve the issue during this time, including performing a service reboot and retrieving the necessary logs and diagnostics to restore full functionality. All services are now fully operational, and we’re continuing to investigate the root cause to help prevent similar issues in the future. Thank you for your patience and understanding.