RFPIO incident

Search service disruption affected a subset of customers

Minor Resolved View vendor source →

RFPIO experienced a minor incident on September 4, 2025 affecting EU Pod1, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2025, 09:32 AM UTC
Resolved
Sep 04, 2025, 09:41 AM UTC
Duration
8m
Detected by Pingoru
Sep 04, 2025, 09:32 AM UTC

Affected components

EU Pod1

Update timeline

  1. investigating Sep 04, 2025, 10:33 AM UTC

    Some of the customers were not able to access search services in AWS EU, and services became unavailable on SEP 4 at 03:02 PM IST.

  2. identified Sep 04, 2025, 10:35 AM UTC

    We have identified the issue, and the team is currently working on a fix.

  3. monitoring Sep 04, 2025, 10:36 AM UTC

    Search Services on AWS EU Pod1 have been restored. We are actively monitoring the system to ensure stability.

  4. resolved Sep 04, 2025, 10:37 AM UTC

    The issue has been resolved, and search services are operating normally.