RFPIO incident

Major service disruptions for customers in AWS US-East -1 region

Critical Resolved View vendor source →

RFPIO experienced a critical incident on October 20, 2025 affecting US Pod2 and US Pod9 and 1 more component, lasting 14h 49m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:11 AM UTC
Resolved
Oct 20, 2025, 10:00 PM UTC
Duration
14h 49m
Detected by Pingoru
Oct 20, 2025, 07:11 AM UTC

Affected components

US Pod2US Pod9US Pod11

Update timeline

  1. investigating Oct 20, 2025, 10:00 AM UTC

    We are currently facing an outage in AWS East-1 (North Virginia) region, AWS has reported a service disruption in the region, impacting multiple services. Customers in this region might face degraded performance, increased latency.

  2. identified Oct 20, 2025, 10:05 AM UTC

    AWS is currently investigating increased error rates and latencies affecting multiple services. AWS is working on a fix.

  3. monitoring Oct 20, 2025, 10:11 AM UTC

    AWS has implemented initial mitigations and is closely monitoring the impacted services in the US-EAST-1 region.

  4. resolved Oct 21, 2025, 03:49 AM UTC

    All impacted AWS services had fully recovered, and operations returned to normal across the US-EAST-1 region. Our internal workloads and monitoring confirm stable and healthy service performance across all integrated AWS environments.