RFPIO incident

Major Service Disruptions for customers in AWS POD1

Critical Resolved View vendor source →

RFPIO experienced a critical incident on October 16, 2025 affecting US Pod1, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 04:47 AM UTC
Resolved
Oct 16, 2025, 04:54 AM UTC
Duration
7m
Detected by Pingoru
Oct 16, 2025, 04:47 AM UTC

Affected components

US Pod1

Update timeline

  1. investigating Oct 16, 2025, 04:59 AM UTC

    We are currently investigating an issue impacting the customers in AWS POD1 . The service is experiencing outage for customers.

  2. identified Oct 16, 2025, 05:02 AM UTC

    We are currently investigating a major outage impacting customers in AWS POD1. The affected service reporting failed health checks and is unreachable from the database.

  3. monitoring Oct 16, 2025, 05:06 AM UTC

    The issue was identified as a database scaling issue, which caused connectivity failures. The team is closely monitoring the services.

  4. resolved Oct 16, 2025, 05:07 AM UTC

    The issue has been resolved, and the service is now functioning normally. No new health check failures have been detected.