RFPIO incident

Major Service Disruptions for customers in AWS POD3

Critical Resolved View vendor source →

RFPIO experienced a critical incident on November 2, 2025 affecting US Pod3, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2025, 11:34 PM UTC
Resolved
Nov 02, 2025, 11:38 PM UTC
Duration
4m
Detected by Pingoru
Nov 02, 2025, 11:34 PM UTC

Affected components

US Pod3

Update timeline

  1. investigating Nov 02, 2025, 11:34 PM UTC

    We are currently investigating an issue where POD3 is unable to establish a connection to the Database

  2. identified Nov 02, 2025, 11:35 PM UTC

    The affected service reporting failed health checks and is unreachable from the database.

  3. monitoring Nov 02, 2025, 11:38 PM UTC

    The replica node has been restored.POD 3 is now able to connect to the database, and services are functioning as expected.

  4. resolved Nov 02, 2025, 11:38 PM UTC

    The issue has been resolved, and the service is now functioning normally. No new health check failures have been detected.