RFPIO incident

Search service disruption affected a subset of customers

Major Resolved View vendor source →

RFPIO experienced a major incident on September 15, 2025 affecting US Pod2, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 03:32 PM UTC
Resolved
Sep 15, 2025, 03:52 PM UTC
Duration
20m
Detected by Pingoru
Sep 15, 2025, 03:32 PM UTC

Affected components

US Pod2

Update timeline

  1. investigating Sep 16, 2025, 04:43 AM UTC

    Some customers were unable to access search services in AWS POD2, and the services became unavailable on September 15 at 21:02 IST.

  2. identified Sep 16, 2025, 04:43 AM UTC

    We have identified the issue, and the team is currently working on a fix.

  3. monitoring Sep 16, 2025, 04:45 AM UTC

    Search Services on AWS POD2 have been restored. We are actively monitoring the system to ensure stability.

  4. resolved Sep 16, 2025, 04:46 AM UTC

    The issue has been resolved, and search services are operating normally.RCA will be shared shortly.