Error on the log in page

Update timeline

1. investigating Feb 13, 2026, 03:23 PM UTC

   We are aware of an error message that some customers are seeing in the log in screen that is preventing them from logging into RevolutionEHR. Our engineers are looking at this issue right now

2. identified Feb 13, 2026, 03:32 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Feb 13, 2026, 03:39 PM UTC

   The issue has been resolved and log ins are being restored. You may try to log back in but please be aware that it can take several minutes for all log ins to return to normal state

4. identified Feb 13, 2026, 03:43 PM UTC

   Log in enablement is still showing some issues, engineering is working to determine when all log ins can successfully be enabled

5. monitoring Feb 13, 2026, 04:03 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Feb 13, 2026, 11:04 PM UTC

   This incident has been resolved.

7. postmortem Feb 20, 2026, 11:23 PM UTC

   Summary: We experienced degraded ability for users to login from around 7:20 AM to 8:00 AM Pacific Time. Users were intermittently experiencing login failures as our session state database pods were restarting. Root Cause: When migrating our production US key/value store from Redis to Dragonfly, we did not allocate enough CPU to the pods. Remediation Steps: * Added more CPU, which resolved the issue at around 8:00 AM * Improved Datadog Dashboards for better clarity around CPU and memory saturation * Added Datadog alerts to warn as saturation approaches max capacity * Plan to increase communication through change notification emails * Plan to broaden our alert system to include Customer Success * Notification of high-level alerts * Additional context \(what customers might experience, etc\) * Estimated time to next status update