There were 16 RevolutionEHR outages since February 13, 2026 totaling 257h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an issue affecting TriZetto SFTP login functionality, which may impact users’ ability to submit claims and statements from RevolutionEHR to TriZetto. TriZetto is currently investigating the issue. We will provide additional updates as they become available.
This incident has been resolved.
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+30 more)
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+68 more)
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+68 more)
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+68 more)
RXNT has informed us that some users are experiencing disruptions impacting their eRx services. Specifically, users may encounter significant slowness when attempting to access these systems, with applications either failing to load or taking several minutes to open. RXNT is currently investigating the issue and working toward a resolution.
This incident has been resolved.
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+27 more)
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+27 more)
Type: Incident · Affected: FR, IT, PT
We have identified an issue affecting contact lenses that were added to the product catalog in the 3/6/2026 release. These specific lenses cannot currently be used to create orders in RevolutionEHR, either manually or via SmartFlow. Workaround If your office previously added these lenses to your product catalog manually, please continue using those when creating your orders. If you added a SmartFlow ID to the lens in the product catalog, it will need to be removed before an order can be created. If you have not already created the lens manually, a new lens will need to be created before an order can be placed. All other contact lenses are functioning normally and can still be used to create manual or SmartFlow orders, as they are not impacted by this issue. Our team is actively working on a solution. Until a resolution is implemented, please continue placing orders for the affected lenses directly through your vendor using the manually created lens.
This incident has been resolved.
We are investigating an issue in Canada that is creating an error message when trying to open an invoice
The Canada environment is currently unavailable as the resolution to fix the invoice issue is being patched out. The system will be back up very shortly
The system has been resolved and invoices are now available, we will continue to monitor the system
This incident has been resolved.
We’ve been notified by RXNT of a system-wide outage affecting RXNT logins. RXNT reports that users may be unable to sign in and access RXNT services. RXNT has classified this as a Priority 1 incident, and their engineering team is working around the clock to resolve it.
This incident has been resolved.
We are aware of an issue affecting TriZetto SFTP login functionality, which may impact users’ ability to submit claims and statements from RevolutionEHR to Trizetto. TriZetto is currently investigating the issue. We will provide updates as more information becomes available.
From Trizetto: Resolved - ALERT: Send and Receive File Errors: Tuesday, March 3, 2026 TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via the client website today, Tuesday, March 3, 2026. This issue is now resolved. Thank you for your patience. 03/03/2026, 11:52 AM CT
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+27 more)
We are currently investigating an issue with RevClear Auto-Posting. Some payments downloaded from TriZetto on or after February 19, 2026 may not have automatically posted to Accounting > Payments > Pending Payment or created the related tasks in RevolutionEHR. Our team is actively reviewing the issue and will provide updates as they become available.
The processing delay has been resolved and normal operations have resumed. Any outstanding items are being handled automatically. If your office posted payments manually during the delay, you may see a pending payment. Please review and remove it if the payment has already been applied. In some cases, you may instead receive a notification indicating the invoices were previously addressed.
We are aware of an error message that some customers are seeing in the log in screen that is preventing them from logging into RevolutionEHR. Our engineers are looking at this issue right now
The issue has been identified and a fix is being implemented.
The issue has been resolved and log ins are being restored. You may try to log back in but please be aware that it can take several minutes for all log ins to return to normal state
Log in enablement is still showing some issues, engineering is working to determine when all log ins can successfully be enabled
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Summary: We experienced degraded ability for users to login from around 7:20 AM to 8:00 AM Pacific Time. Users were intermittently experiencing login failures as our session state database pods were restarting. Root Cause: When migrating our production US key/value store from Redis to Dragonfly, we did not allocate enough CPU to the pods. Remediation Steps: * Added more CPU, which resolved the issue at around 8:00 AM * Improved Datadog Dashboards for better clarity around CPU and memory saturation * Added Datadog alerts to warn as saturation approaches max capacity * Plan to increase communication through change notification emails * Plan to broaden our alert system to include Customer Success * Notification of high-level alerts * Additional context \(what customers might experience, etc\) * Estimated time to next status update
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