RevolutionEHR incident

Scanning integration currently unavailable

Critical Resolved View vendor source →

RevolutionEHR experienced a critical incident on November 4, 2025 affecting Integrated Partners, lasting 80d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 07:09 PM UTC
Resolved
Jan 23, 2026, 11:38 PM UTC
Duration
80d 4h
Detected by Pingoru
Nov 04, 2025, 07:09 PM UTC

Affected components

Integrated Partners

Update timeline

  1. identified Nov 04, 2025, 07:09 PM UTC

    We are aware of an issue impacting the ability to scan directly into RevolutionEHR following a recent Google Chrome security update. Our development team is actively working to update our scanning integration software to restore full functionality as quickly as possible. In the meantime, documents can be scanned outside of RevolutionEHR using your scanner’s software and uploaded manually. We’ll post an update as soon as this issue is resolved.

  2. resolved Jan 23, 2026, 11:38 PM UTC

    The scanning issue has been identified as the result of a security update in Google Chrome. To resolve this, please follow the steps outlined in the knowledge base article linked below: https://help.revehr.com/hc/en-us/articles/37899845159447-Plugin-Download-Prompt-When-Scanning-Fix