RevolutionEHR incident

Reports of customers unable to submit claims to Trizetto

RevolutionEHR experienced a critical incident on January 16, 2026 affecting Integrated Partners, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started: Jan 16, 2026, 07:31 PM UTC
Resolved: Jan 16, 2026, 10:27 PM UTC
Duration: 2h 56m
Detected by Pingoru: Jan 16, 2026, 07:31 PM UTC

Affected components

Integrated Partners

Update timeline

investigating Jan 16, 2026, 07:31 PM UTC

We are receiving reports that customers are receiving an error message that we are unable to connect to TriZetto SFTP server. Early indicators are showing this may be an issue at Trizetto. We are contacting Trizetto for an update and will provide more information as it becomes available.
resolved Jan 16, 2026, 10:27 PM UTC

We have received notification from Trizetto that this issue has been resolved.