RevolutionEHR incident

Intermittent issues impacting RevolutionEHR phone lines for all departments

Notice Resolved View vendor source →

RevolutionEHR experienced a notice incident on October 20, 2025 affecting RevolutionEHR United States and RevolutionEHR Canada, lasting 23h 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:34 PM UTC
Resolved
Oct 21, 2025, 04:11 PM UTC
Duration
23h 37m
Detected by Pingoru
Oct 20, 2025, 04:34 PM UTC

Affected components

RevolutionEHR United StatesRevolutionEHR Canada

Update timeline

  1. identified Oct 20, 2025, 04:34 PM UTC

    We are currently experiencing intermittent phone issues due to a known AWS outage impacting multiple major services. At times, our phones may connect normally, while other times you may have difficulty reaching us. AWS is actively working to resolve the issue.

  2. monitoring Oct 20, 2025, 09:55 PM UTC

    Reports from AWS indicate that services are gradually recovering. Our phone system appears to be operating normally at this time, and we will continue to monitor throughout the evening and into tomorrow morning to ensure the issue has been fully resolved.

  3. resolved Oct 21, 2025, 04:11 PM UTC

    This incident has been resolved.