RevolutionEHR incident
Intermittent issues impacting RevolutionEHR phone lines for all departments
Resolved after 23 hours 37 minutes, affecting RevolutionEHR United States and RevolutionEHR Canada, on October 20, 2025.
Reports from AWS indicate that services are gradually recovering. Our phone system appears to be operating normally at this time, and we will continue to monitor throughout the evening and into tomorrow morning to ensure the issue has been fully resolved.
Affected components
Update timeline
- identified Oct 20, 2025, 04:34 PM UTC
We are currently experiencing intermittent phone issues due to a known AWS outage impacting multiple major services. At times, our phones may connect normally, while other times you may have difficulty reaching us. AWS is actively working to resolve the issue.
- monitoring Oct 20, 2025, 09:55 PM UTC
Reports from AWS indicate that services are gradually recovering. Our phone system appears to be operating normally at this time, and we will continue to monitor throughout the evening and into tomorrow morning to ensure the issue has been fully resolved.
- resolved Oct 21, 2025, 04:11 PM UTC
This incident has been resolved.
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