Resolved after 1 day 22 hours, affecting Integrated Partners, on June 24, 2026.
The underlying issue impacting some RevIntake users has been identified, and corrective measures have been implemented. As part of the resolution, a system refresh of RevIntake was required. As a result, a processing backlog remains, which may continue to cause delays in patient syncing, registration link delivery, and reminder notifications for some offices. New appointments continue to be processed, and both teams are actively monitoring progress as the backlog is cleared. Backlog processing is expected to be completed by June 25, 2026, at which time normal operation is expected to resume.
Affected components
Update timeline
- investigating Jun 24, 2026, 02:56 PM UTC
We are currently investigating an issue impacting some RevIntake offices. Reports indicate that some patients are not syncing back to RevolutionEHR after completing registration, and some patients are not receiving their RevIntake registration links. We will provide updates as more information becomes available.
- monitoring Jun 24, 2026, 08:17 PM UTC
The underlying issue impacting some RevIntake users has been identified, and corrective measures have been implemented. As part of the resolution, a system refresh of RevIntake was required. As a result, a processing backlog remains, which may continue to cause delays in patient syncing, registration link delivery, and reminder notifications for some offices. New appointments continue to be processed, and both teams are actively monitoring progress as the backlog is cleared. Backlog processing is expected to be completed by June 25, 2026, at which time normal operation is expected to resume.
- resolved Jun 26, 2026, 01:53 PM UTC
This incident has been resolved.
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