Ongoing since 04:23 PM UTC, affecting RevolutionEHR Canada.
ClinicAid has rolled back changes associated with this issue, and offices may now resume submitting claims. Our teams will continue working together to identify and implement a permanent solution while monitoring the integration.
Affected components
Update timeline
- investigating Sep 22, 2026, 04:23 PM UTC
We are investigating an issue affecting claim submissions to ClinicAid. Claims are currently not being accepted, and offices may receive the following error: “Error processing provider: business_arrangement=[must be a 7 digit number]” Our team is working with ClinicAid to identify the cause and determine next steps. We will provide additional updates as more information becomes available.
- monitoring Sep 22, 2026, 06:08 PM UTC
ClinicAid has rolled back changes associated with this issue, and offices may now resume submitting claims. Our teams will continue working together to identify and implement a permanent solution while monitoring the integration.
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