RevenueCat Outage History

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RevenueCat had 46 outages in the last 2 years totaling 66h 57m of downtime — averaging 1.9 incidents per month.

There were 46 RevenueCat outages since June 4, 2025 totaling 66h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.revenuecat.com

Notice October 1, 2025

Delayed data in Scheduled Data Exports and Charts

Detected by Pingoru
Oct 01, 2025, 09:34 AM UTC
Resolved
Oct 02, 2025, 06:48 AM UTC
Duration
21h 13m
Affected: OverviewChartsScheduled Data Exports
Timeline · 3 updates
  1. monitoring Oct 01, 2025, 09:34 AM UTC

    Identified an issue in our data pipeline that caused a delay in the data in Charts and Scheduled Data Exports. Data is being updated normally now, we will be monitoring until all data is fresh

  2. monitoring Oct 02, 2025, 06:47 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 02, 2025, 06:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2025

Delayed integration event dispatching

Detected by Pingoru
Sep 26, 2025, 10:53 AM UTC
Resolved
Sep 26, 2025, 02:16 PM UTC
Duration
3h 22m
Affected: Event Dispatching
Timeline · 2 updates
  1. identified Sep 26, 2025, 10:53 AM UTC

    From 7:30 UTC to 10:30 UTC event dispatching was delayed for expiration, transfer, cancellation and renewal events due to an infrastructure issue. For apps with server-to-server notifications enabled, there shouldn't have been a noticeable delay. For apps without server-to-server notifications, we are catching up on delayed events.

  2. resolved Sep 26, 2025, 02:16 PM UTC

    We have caught up on receipts likely to have expirations or renewals and are performing other refreshes at a healthy pace now.

Read the full incident report →

Minor September 26, 2025

Paywalls Editor Auto-Translate Not Working

Detected by Pingoru
Sep 26, 2025, 07:45 AM UTC
Resolved
Sep 26, 2025, 08:43 AM UTC
Duration
58m
Affected: Paywalls Editor
Timeline · 2 updates
  1. identified Sep 26, 2025, 07:45 AM UTC

    The auto-translate feature in the paywalls editor is currently not working. We’ve identified the root cause and are actively working on a fix. This issue only affects the editor; end customers are not impacted.

  2. resolved Sep 26, 2025, 08:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 23, 2025

Apple Store Kit 2 partial outage

Detected by Pingoru
Sep 23, 2025, 09:30 PM UTC
Resolved
Sep 23, 2025, 10:15 PM UTC
Duration
45m
Affected: Apple Receipt Server
Timeline · 3 updates
  1. investigating Sep 23, 2025, 08:16 PM UTC

    We are getting 5xx errors when calling Apple Store Kit 2 to validate receipts. We have enabled mitigations to keep customer purchases uninterrupted and we are investigating the issue. Apple has acknowledged the incident.

  2. monitoring Sep 23, 2025, 08:30 PM UTC

    We have stopped getting errors from Apple Store Kit 2 and the service is operational. We will continue monitoring all the systems.

  3. resolved Sep 23, 2025, 08:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2025

Apple App Store API Performance Degradation

Detected by Pingoru
Sep 23, 2025, 03:08 AM UTC
Resolved
Sep 23, 2025, 06:53 AM UTC
Duration
3h 45m
Affected: Apple Receipt Server
Timeline · 2 updates
  1. identified Sep 23, 2025, 03:08 AM UTC

    We are currently experiencing unusual request patterns related to Apple's App Store APIs. Additionally, Apple has opened an incident on their status page stating that the App Store is currently having performance issues. So far this has not impacted RevenueCat's reliability, but we will keep this incident open until we are in the clear.

  2. resolved Sep 23, 2025, 06:53 AM UTC

    We are still seeing unusual traffic patterns from Apple, however we have a mitigation in place to ensure there is no impact to stability. Since it has been stable for a few hours now, we are closing out this incident.

Read the full incident report →

Major September 10, 2025

Charts not loading

Detected by Pingoru
Sep 10, 2025, 09:19 AM UTC
Resolved
Sep 10, 2025, 09:42 AM UTC
Duration
23m
Affected: Charts
Timeline · 3 updates
  1. investigating Sep 10, 2025, 09:19 AM UTC

    We are seeing an increased latency from our data infrastructure provider that is causing our Charts to time out while trying to load. We are investigating and trying to mitigate.

  2. monitoring Sep 10, 2025, 09:21 AM UTC

    Our data infrastructure provider seems to have recovered. Charts are loading successfully again. We'll keep monitoring.

  3. resolved Sep 10, 2025, 09:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 8, 2025

Charts are down

Detected by Pingoru
Sep 08, 2025, 08:36 PM UTC
Resolved
Sep 08, 2025, 10:06 PM UTC
Duration
1h 30m
Affected: Charts
Timeline · 4 updates
  1. investigating Sep 08, 2025, 08:36 PM UTC

    We have temporarily lost connectivity with our database provider and charts are unavailable. We are working to recover connectivity as soon as possible.

  2. monitoring Sep 08, 2025, 08:50 PM UTC

    We have recovered connectivity and are monitoring it. Charts are working again. Sorry for any inconveniences.

  3. monitoring Sep 08, 2025, 08:50 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 08, 2025, 10:06 PM UTC

    The connection is stable and we are not observing any other issues. Marking the incident as resolved.

Read the full incident report →

Notice August 27, 2025

Experiment enrollment not working

Detected by Pingoru
Aug 27, 2025, 06:53 PM UTC
Resolved
Aug 27, 2025, 07:23 PM UTC
Duration
30m
Timeline · 2 updates
  1. investigating Aug 27, 2025, 06:53 PM UTC

    We have detected that we are currently not enrolling customers in experiments. We are investigating and will provide an update soon.

  2. resolved Aug 27, 2025, 07:23 PM UTC

    We have recovered and customers are being enrolled again in experiments. We will provide updates via email to affected developers with more details about the impact on their specific experiments. We sincerely apologize for the inconveniences.

Read the full incident report →

Notice August 13, 2025

Increased Paddle API Error Rate

Detected by Pingoru
Aug 13, 2025, 04:33 AM UTC
Resolved
Aug 13, 2025, 08:20 AM UTC
Duration
3h 46m
Affected: Paddle Receipt Server
Timeline · 4 updates
  1. identified Aug 13, 2025, 04:33 AM UTC

    We are observing increased errors from API calls to Paddle. Paddle also has an open incident here - https://paddle.status.io/pages/incident/58b845a59243e72262001ccf/689bfef7a0c31205f2d5fbcd

  2. identified Aug 13, 2025, 04:37 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 13, 2025, 06:23 AM UTC

    We haven't seen any errors for about 30 minutes now. We'll keep this incident open for a bit before we confirm everything is good now.

  4. resolved Aug 13, 2025, 08:20 AM UTC

    Everything has been back to normal for some time now.

Read the full incident report →

Major August 12, 2025

Increased errors from Apple StoreKit 2 servers

Detected by Pingoru
Aug 12, 2025, 03:34 PM UTC
Resolved
Aug 12, 2025, 04:25 PM UTC
Duration
50m
Affected: Apple Receipt Server
Timeline · 3 updates
  1. investigating Aug 12, 2025, 03:34 PM UTC

    We see increased errors coming from Apple StoreKit 2 servers when trying to process receipts. We have enabled mitigations, so customers with affected requests get promotional entitlements immediately to avoid interruption of their experience. Will keep monitoring the issue and will post updates here.

  2. monitoring Aug 12, 2025, 03:57 PM UTC

    We do not see increased rate of errors from Apple for the last few mins. We keep monitoring the issue and we keep the mitigations enabled.

  3. resolved Aug 12, 2025, 04:25 PM UTC

    We have been receiving increased rate of HTTP 500 and slower responses from Apple Store Kit 2 servers between 14:50 and 15:35 UTC. We enabled mitigations so customers that were affected from the partial outage would get temporary promotional entitlements for their purchases. The issue is now resolved.

Read the full incident report →

Notice August 2, 2025

Elevated API Error Rates

Detected by Pingoru
Aug 02, 2025, 06:36 AM UTC
Resolved
Aug 02, 2025, 06:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 02, 2025, 06:36 AM UTC

    From 6:20 UTC to 6:30 UTC RevenueCat had elevated API error rates due to a server configuration issue. The issue has been resolved and root caused, sorry for any inconvenience.

Read the full incident report →

Notice July 30, 2025

Error increase in Charts

Detected by Pingoru
Jul 30, 2025, 10:18 PM UTC
Resolved
Jul 31, 2025, 04:35 AM UTC
Duration
6h 16m
Affected: Charts
Timeline · 4 updates
  1. investigating Jul 30, 2025, 10:18 PM UTC

    We are seeing an increase in errors in our Dashboard charts. Our team is investigating

  2. investigating Jul 30, 2025, 10:20 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 30, 2025, 11:02 PM UTC

    Our team has increased resource capacity and is monitoring the incident. Error count and latency are back to normal

  4. resolved Jul 31, 2025, 04:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2025

Apple is sending an increased number of replayed receipts

Detected by Pingoru
Jul 24, 2025, 11:53 AM UTC
Resolved
Jul 24, 2025, 08:12 PM UTC
Duration
8h 19m
Timeline · 3 updates
  1. investigating Jul 24, 2025, 11:53 AM UTC

    We're seeing an increased number of replayed receipts from Apple and we're investigating.

  2. monitoring Jul 24, 2025, 06:55 PM UTC

    We have rolled out a mitigation to better handle the additional traffic from Apple. Earlier today we slowed down receipt refreshers in order to account for the additional load from Apple. For customers without App Store Server Notifications set up, this could have resulted in slightly delayed RevenueCat events. Receipt refreshing is back to full capacity. This incident will be closed out in a few hours after additional monitoring.

  3. resolved Jul 24, 2025, 08:12 PM UTC

    This is fully resolved now.

Read the full incident report →

Minor July 18, 2025

Elevated Google Play API Error Rate

Detected by Pingoru
Jul 18, 2025, 03:37 PM UTC
Resolved
Jul 18, 2025, 06:22 PM UTC
Duration
2h 44m
Affected: Google Play Store Receipt Server
Timeline · 5 updates
  1. identified Jul 18, 2025, 03:37 PM UTC

    We are observing elevated error rates with the Google Play API. We have enabled granting temporary entitlements for impacted customers to mitigate any purchasing issues so customers can keep purchasing.

  2. monitoring Jul 18, 2025, 03:54 PM UTC

    We do not see elevated errors any more. We keep our mitigations in place and will keep tracking the issue.

  3. monitoring Jul 18, 2025, 04:05 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jul 18, 2025, 04:11 PM UTC

    Google has acknowledged the incident. We keep monitoring. We do not see any errors anymore. https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J

  5. resolved Jul 18, 2025, 06:22 PM UTC

    Google has closed out their incident. We haven't observed any errors since 15:54 UTC.

Read the full incident report →

Notice June 18, 2025

Elevated rate of errors in API

Detected by Pingoru
Jun 18, 2025, 07:20 PM UTC
Resolved
Jun 18, 2025, 09:27 PM UTC
Duration
2h 6m
Timeline · 4 updates
  1. investigating Jun 18, 2025, 07:20 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 18, 2025, 07:36 PM UTC

    Error rate is back to normal. Our team continues to investigate and monitor the issue.

  3. monitoring Jun 18, 2025, 08:45 PM UTC

    The situation remains normal, we have not observed an elevated error rate since the original report, but we will keep monitoring for some time.

  4. resolved Jun 18, 2025, 09:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 16, 2025

Elevated error rate from Apple Servers

Detected by Pingoru
Jun 16, 2025, 08:03 PM UTC
Resolved
Jun 17, 2025, 12:54 AM UTC
Duration
4h 50m
Affected: Apple Receipt Server
Timeline · 3 updates
  1. investigating Jun 16, 2025, 08:03 PM UTC

    We are currently investigating an elevated error rate from Apple Servers

  2. monitoring Jun 16, 2025, 08:36 PM UTC

    Error rate has recovered, but our team continues to monitor it closely

  3. resolved Jun 17, 2025, 12:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 13, 2025

Collaborator invite links do not work

Detected by Pingoru
Jun 13, 2025, 09:37 PM UTC
Resolved
Jun 13, 2025, 11:19 PM UTC
Duration
1h 42m
Affected: Collaborators
Timeline · 6 updates
  1. investigating Jun 13, 2025, 09:37 PM UTC

    We're aware of an issue that inviting collaborators does not work if the collaborator is not already logged into a RevenueCat session in their browser. We're investigating and will have more updates to share soon.

  2. investigating Jun 13, 2025, 09:41 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 13, 2025, 10:22 PM UTC

    We've identified the issue and are working on a fix.

  4. identified Jun 13, 2025, 10:56 PM UTC

    We are still working on a fix.

  5. monitoring Jun 13, 2025, 11:12 PM UTC

    We deployed a fix. We are monitoring for any further issues.

  6. resolved Jun 13, 2025, 11:19 PM UTC

    We have confirmed that the fix works. Collaborators can now accept invitations through collaborator links even if they are not signed into the RevenueCat dashboard beforehand. If you notice any issues, please reach out to [email protected].

Read the full incident report →

Minor June 12, 2025

Increased Latency in Integration Event Delivery

Detected by Pingoru
Jun 12, 2025, 08:45 PM UTC
Resolved
Jun 12, 2025, 10:50 PM UTC
Duration
2h 5m
Affected: Event Dispatching
Timeline · 3 updates
  1. investigating Jun 12, 2025, 08:45 PM UTC

    There has been an increased delay in the delivery of integration events due to the ongoing GCP service degradation.

  2. identified Jun 12, 2025, 09:23 PM UTC

    The latency issue has been resolved and we are working on redelivering firebase and webhooks events that failed to dispatch.

  3. resolved Jun 12, 2025, 10:50 PM UTC

    Latency in delivering integration events is back to normal. We are reprocessing the events that failed to deliver during the GCP service degradation.

Read the full incident report →

Minor June 12, 2025

Elevated error rate

Detected by Pingoru
Jun 12, 2025, 12:29 PM UTC
Resolved
Jun 12, 2025, 02:15 PM UTC
Duration
1h 46m
Affected: API Uptime
Timeline · 5 updates
  1. investigating Jun 12, 2025, 12:29 PM UTC

    We are facing issues with our caching infrastructure and are temporarily increasing database capacity to handle the load.

  2. identified Jun 12, 2025, 12:33 PM UTC

    We are facing issues with our caching infrastructure and are temporarily increasing database capacity to handle the load.

  3. identified Jun 12, 2025, 01:08 PM UTC

    We are experiencing elevated latency and error rates. The root cause is that our memcache cluster is doing an undesirable rolling restart, each time a node restarts we’re experiencing momentary elevated latencies and error rates. About half of the nodes have restarted, we’re attempting to mitigate by adding server and database capacity, but once all nodes have restarted things should be smooth. Server to server calls are primarily affected, the SDK has mitigations that should reduce impact to zero.

  4. monitoring Jun 12, 2025, 01:20 PM UTC

    We have been able to stop the memcache servers from restarting and our latency and error rates are trending back to normal. We are continuing to monitor the situation.

  5. resolved Jun 12, 2025, 02:15 PM UTC

    The API has remained stable so we are marking this incident as resolved.

Read the full incident report →

Notice June 4, 2025

Web Purchase Links unavailable

Detected by Pingoru
Jun 04, 2025, 11:50 AM UTC
Resolved
Jun 04, 2025, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 04, 2025, 11:50 AM UTC

    We experienced an issue where the Web Purchases Links were unavailable due to a misconfiguration in our content delivery layer. The issue has been identified and resolved. We’re sorry for the disruption this caused.

Read the full incident report →