RevenueCat incident

Real-time Charts (beta): Active Customers chart and Overview dashboard have delayed data

Minor Resolved View vendor source →

RevenueCat experienced a minor incident on November 3, 2025 affecting Overview and Charts, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 05:12 PM UTC
Resolved
Nov 04, 2025, 10:53 PM UTC
Duration
1d 5h
Detected by Pingoru
Nov 03, 2025, 05:12 PM UTC

Affected components

OverviewCharts

Update timeline

  1. identified Nov 03, 2025, 05:12 PM UTC

    We’re currently experiencing a delay in data updates for the Active Customers chart and the Overview dashboard. Our team is actively working to bring the data up to date.

  2. monitoring Nov 03, 2025, 08:12 PM UTC

    We have identified the root cause of the issue and are processing the backlog of data. The Active Customers charts (currently in beta) and Overview panel will start showing up-to-date information within 24 hours.

  3. resolved Nov 04, 2025, 10:53 PM UTC

    We have finished processing the data backlog. Real-time charts now show up-to-date information in the Active Customers chart and the Overview panel.