RevenueCat incident

Dashboard: Charts V3 Beta availability issues

Resolved after 2 hours 35 minutes, affecting Charts, on February 19, 2026.

resolved Feb 19, 2026, 05:23 AM UTC

Charts V3 Beta is now available again for all users. The underlying infrastructure issue has been resolved. Data processing jobs are still being re-enabled and any data gaps will be backfilled automatically.

Started
Feb 19, 2026, 02:48 AM UTC
Resolved
Feb 19, 2026, 05:23 AM UTC
Duration
2h 35m
Detected by Pingoru
Feb 19, 2026, 02:48 AM UTC

Affected components

Charts

Update timeline

  1. investigating Feb 19, 2026, 02:48 AM UTC

    We are currently investigating an issue with the Charts V3 Beta not showing data. Workaround: Disable Charts V3 via the switch (top right) in the dashboard.

  2. identified Feb 19, 2026, 03:00 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 19, 2026, 04:34 AM UTC

    * Charts V3 Beta is currently disabled for all users. * We have repaired the underlying problem, but we have to apply further fixes to prevent the issue from re-triggering.

  4. monitoring Feb 19, 2026, 05:08 AM UTC

    The underlying infrastructure issue has been resolved. We are gradually re-enabling services and monitoring for stability. Charts V3 Beta remains disabled as a precaution and will be re-enabled once we confirm full stability.

  5. resolved Feb 19, 2026, 05:23 AM UTC

    Charts V3 Beta is now available again for all users. The underlying infrastructure issue has been resolved. Data processing jobs are still being re-enabled and any data gaps will be backfilled automatically.

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