RevenueCat incident
Small sample of delayed or Inaccurate Data in Charts, Experiments, and Data Exports for ~.2% of developers
RevenueCat experienced a minor incident on January 24, 2026 affecting Charts and Scheduled Data Exports, lasting 14h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2026, 08:24 AM UTC
We are investigating an issue affecting our analytics pipeline that is causing delayed or inaccurate data in Charts, Experiments, and Scheduled Data Exports. Deleted records are not being properly removed from these products. We are actively working to identify the root cause and will provide an update once we have more information.
- identified Jan 24, 2026, 08:31 AM UTC
We have identified the root cause of the issue affecting Charts, Experiments, and Scheduled Data Exports. A recent configuration change was preventing deleted records from being synced correctly. We are now deploying a fix and will continue to monitor the systems.
- monitoring Jan 24, 2026, 09:40 AM UTC
We have identified and fixed the issue preventing deleted records from syncing to our analytics products. Deletes are now flowing correctly. We are processing a backlog of data to ensure Charts, Experiments, and Scheduled Data Exports reflect accurate information.
- monitoring Jan 24, 2026, 01:13 PM UTC
We have resolved an issue that was preventing some deleted records from syncing to Charts, Experiments, and Scheduled Data Exports. The fix has been deployed and data is now flowing correctly. The vast majority of customers were not impacted. We are continuing to monitor the systems
- resolved Jan 24, 2026, 10:49 PM UTC
This incident has been resolved.