RevenueCat incident

ARR/MRR charts are incorrect for some users

Resolved after 5 hours 44 minutes, affecting Charts, on March 31, 2026.

identified Mar 31, 2026, 03:43 PM UTC

We have applied the fix, and we are currently backfilling the affected charts.

Started
Mar 31, 2026, 09:59 AM UTC
Resolved
Mar 31, 2026, 03:44 PM UTC
Duration
5h 44m
Detected by Pingoru
Mar 31, 2026, 09:59 AM UTC

Affected components

Charts

Update timeline

  1. identified Mar 31, 2026, 09:59 AM UTC

    We have identified a problem affecting the Play Store which results in inflated MRR/ARR numbers for Charts v3. We have identified the problem and we are working on a fix.

  2. identified Mar 31, 2026, 12:42 PM UTC

    We have found that the issue only affects charts for Play Store products that have two introductory offers. We are currently testing our fix before the final deployment and backfilling of the affected charts.

  3. identified Mar 31, 2026, 03:43 PM UTC

    We have applied the fix, and we are currently backfilling the affected charts.

  4. resolved Mar 31, 2026, 03:44 PM UTC

    This incident has been resolved.

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