Is RevenueCat down?

We are currently investigating an issue affecting automatic translations in the Paywall editor. Customers may be unable to generate new paywall translations from the dashboard. Existing paywall translations are not affected. We have identified the likely cause as a breaking change in one of our translation provider dependencies and are working on updating our integration.

This incident has been resolved. Automatic translations in the Paywall editor are working again. Customers should now be able to generate new paywall translations from the dashboard as expected.

We are observing elevated error rates from the Google Play API. This might prevent some user's entitlements from being granted after purchase. We're working on a mitigation to unlock these customers.

Google Play API started returning some new, undocumented error responses for a subset of subscriptions over the last few hours. Our investigation revealed that the vast majority of them are associated with purchases that expired a long time ago. This means that no new purchases are being blocked, but API requests were still impacted by these unexpected errors. We have implemented suppression for these errors when we can programmatically confirm that they refer to long-expired purchases. This has reduced the errors returned by the RevenueCat receipts endpoint by almost 100%, so the issue is now mitigated. We have informed Google about these new unexpected errors and expect them to work on a permanent fix.

Our mitigations have eliminated the impact on RevenueCat clients. We will continue tracking the situation and following up with Google on a permanent fix.

We are experiencing an increased error rate when fetching subscriber information coming from an incorrect cache. We are currently working on a fix.

A fix has been implemented and error rate is going down. We'll keep monitoring.

This incident has been resolved.

We're investigating an issue where charts v3 data is delayed

We identified and resolved the issue. Charts v3 data is now up-to-date.

We are currently investigating elevated API error rates caused by reduced service capacity. Some end users may experience intermittent issues when making purchases or restoring subscriptions. Subscription activations may also be delayed temporarily. Most requests will continue to succeed, and affected transactions will automatically recover once service is restored. This issue is impacting RevenueCat API requests across iOS, Android, and Web platforms. Analytics processing and exports may also be delayed during this incident. We are actively restoring capacity and mitigating the issue. RevenueCat Fortress protections remain active to help preserve transaction data during the disruption. We will continue to provide updates as recovery progresses.

We are continuing to investigate this issue.

We are starting to see some recovery. The underlying incident on our cloud provider is still not resolved, but metrics look good on our end. We are continuing to monitor.

We are fully recovered now. We'll leave this incident open until our cloud provider confirms a full recovery.

Our API has been fully operational since ~ 01:20 UTC. The underlying incident on our cloud provider is not yet closed, but is not impacting our service. As of ~ 05:20 UTC, all transactions processed by our Fortress protection have been replayed and should show up in the dashboard. The RevenueCat SDK will handle the API service degradation (from 00:17 UTC to 01:20 UTC) gracefully (no lost transactions).

This incident has been resolved.