Resideo incident

3rd Party Issue

Resolved after 1 hour 5 minutes, affecting 3rd Party Services, on August 11, 2025.

monitoring Aug 11, 2025, 06:42 PM UTC

AT&T SIM provisioning is experiencing some issues. Users may experience SIM activation delays, but the issue is not expected to impact new installs. We sincerely apologize for any inconvenience caused. We have raised a ticket with AT&T and the issue appears to be recovering. Alarm Delivery is not impacted.

Started
Aug 11, 2025, 06:42 PM UTC
Resolved
Aug 11, 2025, 07:47 PM UTC
Duration
1h 5m
Detected by Pingoru
Aug 11, 2025, 06:42 PM UTC

Affected components

3rd Party Services

Update timeline

  1. monitoring Aug 11, 2025, 06:42 PM UTC

    AT&T SIM provisioning is experiencing some issues. Users may experience SIM activation delays, but the issue is not expected to impact new installs. We sincerely apologize for any inconvenience caused. We have raised a ticket with AT&T and the issue appears to be recovering. Alarm Delivery is not impacted.

  2. resolved Aug 11, 2025, 07:47 PM UTC

    All systems are operational.

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