TC2.0 Email Delivery

Update timeline

1. investigating Jul 15, 2025, 04:57 PM UTC

   We are investigating an impact to email and text delivery from Total Connect 2.0. This can impact welcome emails and other notifications from the TC2 location to email and sms. Push notifications from the TC2 app continue to work with no delay and are suggested as a workaround while we investigate. No impact to alarm delivery to central stations, or other services. We appreciate your patience while we work to resolve the issue.

2. investigating Jul 15, 2025, 05:17 PM UTC

   In addition to the previously reported email and sms delivery impact, we are investigating an impact to Total Connect 2.0 services including a delay or failure to update alarm panel system status and activities seen in the Total Connect application and website. Push notifications from the TC2 app continue to work with no delay and are suggested as a workaround while we investigate. No impact to alarm delivery to central stations, or other services. We appreciate your patience while we work to resolve the issue.

3. investigating Jul 15, 2025, 06:21 PM UTC

   As we work to resolve the email and sms delivery impact, and the delay or failure to update alarm panel system status and activities seen in the Total Connect application and website, some users may receive email or text notifications from events earlier today. We apologize for the inconvenience and are continuing to work towards a resolution.

4. resolved Jul 15, 2025, 08:38 PM UTC

   All services are running normally.