Resolved after 3 hours 21 minutes, affecting Total Connect 2.0, on August 21, 2025.
We are observing failures and delays with status updates to Total Connect 2.0. This can cause errors to occur in the TC2 app when trying to arm/disarm via Total Connect, which are observed even if the action succeeds at the panel. This can also cause delays or failures to receive the related notification for the arm/disarm event. We are working to restore as quickly as possible and apologize for the inconvenience. This does not impact alarm delivery or other services.
Affected components
Update timeline
- investigating Aug 21, 2025, 09:32 PM UTC
We are observing failures and delays with status updates to Total Connect 2.0. This can cause errors to occur in the TC2 app when trying to arm/disarm via Total Connect, which are observed even if the action succeeds at the panel. This can also cause delays or failures to receive the related notification for the arm/disarm event. We are working to restore as quickly as possible and apologize for the inconvenience. This does not impact alarm delivery or other services.
- resolved Aug 22, 2025, 12:53 AM UTC
All systems are operational.
Your product runs on more than Resideo
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services