Resolved after 3 hours 43 minutes, affecting 3rd Party Services, on September 30, 2025.
We are currently experiencing delays and failures in email processing due to an outage affecting one of our third-party providers, Mailjet. As a result, users may encounter issues with receiving email notifications, welcome emails for new registrations, and password reset messages. Mailjet has identified the root cause of the disruption and is actively working to implement a resolution. We are in ongoing communication with their team and will continue to provide updates as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full service. Alarm delivery and in-app notifications not affected.
Affected components
Update timeline
- identified Sep 30, 2025, 12:43 PM UTC
We are currently experiencing delays and failures in email processing due to an outage affecting one of our third-party providers, Mailjet. As a result, users may encounter issues with receiving email notifications, welcome emails for new registrations, and password reset messages. Mailjet has identified the root cause of the disruption and is actively working to implement a resolution. We are in ongoing communication with their team and will continue to provide updates as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full service. Alarm delivery and in-app notifications not affected.
- resolved Sep 30, 2025, 04:27 PM UTC
All systems are operational.
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