RepairShopr Outage History

RepairShopr is up right now

There were 5 RepairShopr outages since February 4, 2026 totaling 419h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.repairshoprstatus.com

Minor April 29, 2026

Outgoing Email Service Degraded

Detected by Pingoru
Apr 29, 2026, 05:22 PM UTC
Resolved
May 01, 2026, 04:55 PM UTC
Duration
1d 23h
Affected: Third Party Services
Timeline · 3 updates
  1. investigating Apr 29, 2026, 05:22 PM UTC

    We are experiencing an issue with our third party, which sends email notifications from our platform. BYO SMTP, previously-existing Verified Email Domains, and platform emails like notifications, alerts, and account verifications are not impacted. We are working with our third party to resolve this quickly. We appreciate your patience as we work to resolve this issue.

  2. monitoring May 01, 2026, 05:35 AM UTC

    Outgoing email is functioning as expected. Our team will continue to monitor our email performance to ensure stability. Outgoing emails that were queued to send during the outage will be sent automatically. Please note that verifying your domain and/or enabling SMTP will not only allow your account to continue to send emails during an outage, but also will reduce the chances of your outgoing emails ending up in your clients’ spam folders. Steps to enable these features can be found at the links below. Verify domains: https://repair.uservoice.com/knowledgebase/articles/2015111-verified-email-domains Enable SMTP: https://repair.uservoice.com/knowledgebase/articles/1941568-bring-your-own-smtp

  3. resolved May 01, 2026, 04:55 PM UTC

    Emails continue to send as expected. This issue is resolved. Please note that verifying your domain or enabling SMTP will not only allow your account to continue to send emails during an outage, but also will reduce the chances of your outgoing emails ending up in your clients’ spam folders. Steps to enable these features can be found at the links below. Verify domains: https://repair.uservoice.com/knowledgebase/articles/2015111-verified-email-domains Enable SMTP: https://repair.uservoice.com/knowledgebase/articles/1941568-bring-your-own-smtp

Read the full incident report →

Minor April 23, 2026

Ticket Custom Fields change to blank values when editing tickets

Detected by Pingoru
Apr 23, 2026, 10:38 PM UTC
Resolved
Apr 24, 2026, 06:54 PM UTC
Duration
20h 15m
Affected: Application Server
Timeline · 3 updates
  1. investigating Apr 23, 2026, 10:38 PM UTC

    We are currently investigating reports where Ticket Custom Fields may appear as blank when an existing ticket is opened in the Edit view. Because values are cleared when editing, if a ticket is saved while these fields appear blank, the previous values will be overwritten with blank values. Our engineering team is working to identify the root cause and a resolution. We will provide further updates as more information becomes available.

  2. monitoring Apr 24, 2026, 01:58 AM UTC

    Ticket Custom Fields are populating on the ticket edit screen as expected. We will continue to monitor to ensure stability.

  3. resolved Apr 24, 2026, 06:54 PM UTC

    Ticket Custom Fields continue to populate on the ticket edit screen as expected. This issue is resolved.

Read the full incident report →

Minor March 26, 2026

QuickBooks: Invoice Syncing Error

Detected by Pingoru
Mar 26, 2026, 12:03 AM UTC
Resolved
Mar 27, 2026, 03:41 PM UTC
Duration
1d 15h
Affected: Third Party Services
Timeline · 4 updates
  1. investigating Mar 26, 2026, 12:03 AM UTC

    We are currently investigating reports of issues impacting invoice syncing with QuickBooks. This includes delays or errors affecting both newly created invoices, recurring invoices, and payment syncs that were created after March 25th, 2026. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

  2. investigating Mar 26, 2026, 01:44 AM UTC

    We have identified that the issue is related to the use of custom tax rate settings. As we continue working toward a full resolution, a temporary workaround is available: assigning a 0% tax rate to the RepairShopr invoice will allow invoices to sync properly with QuickBooks. You may need to create a 0% tax rate in RepairShopr if one does not already exist. After the invoice has synced over, you will be able to manually change the tax rate within QuickBooks directly to reflect the proper amount. Our team is actively investigating a permanent fix and will share further updates as they become available.

  3. monitoring Mar 26, 2026, 04:08 PM UTC

    Invoices with custom sales tax rates are successfully syncing to QuickBooks Online. We are actively monitoring QBO invoice syncing behavior to ensure stability. We are also investigating the root cause of the business validation errors to prevent them in the future. We will provide additional updates as they become available.

  4. resolved Mar 27, 2026, 03:41 PM UTC

    Invoices with and without custom sales tax rates are syncing successfully to QuickBooks Online. Our team will continue monitoring to ensure stability.

Read the full incident report →

Minor March 3, 2026

Outbound SMS Degraded

Detected by Pingoru
Mar 03, 2026, 06:52 PM UTC
Resolved
Mar 16, 2026, 05:02 PM UTC
Duration
12d 22h
Affected: Third Party Services
Timeline · 4 updates
  1. identified Mar 03, 2026, 06:52 PM UTC

    We are experiencing an issue with our third party, which sends SMS notifications from our platform. BYO Twilio and Flowroute accounts are not affected. We are working with our third party to resolve this quickly. We appreciate your patience as we work to resolve this issue.

  2. identified Mar 09, 2026, 09:12 PM UTC

    We are continuing to work closely with our third-party provider to restore SMS functionality. Our team is monitoring the situation and we will provide another update once more information becomes available.

  3. identified Mar 13, 2026, 08:02 PM UTC

    We are still working closely with our third-party provider to restore SMS functionality. Our team is monitoring the situation and we will provide another update once more information becomes available.

  4. resolved Mar 16, 2026, 05:02 PM UTC

    Outbound SMS messaging for RepairShopr accounts has been fully restored.

Read the full incident report →

Minor February 4, 2026

Internal Server Error when updating Invoice Details Fields

Detected by Pingoru
Feb 04, 2026, 05:08 PM UTC
Resolved
Feb 04, 2026, 07:30 PM UTC
Duration
2h 22m
Affected: Application Server
Timeline · 2 updates
  1. investigating Feb 04, 2026, 05:08 PM UTC

    The ‘Internal Server Error’ message affects the invoice UI when updating the Invoice Details fields such as Invoice Name, Invoice Template, Due Date, PO, etc. The updates will reflect upon refreshing the page. Our team is actively working on correcting this issue and will be sure to post updates with our progress.

  2. resolved Feb 04, 2026, 07:30 PM UTC

    We have deployed an update, and updates to the Invoice Details section (such as Invoice Name, Due Date, PO, etc.) are registering as expected with no errors. This issue is resolved.

Read the full incident report →

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