RepairShopr Outage History

We’re seeing delays of up to 15 minutes when processing ticket attachments. Our team is investigating the cause.

We’re seeing reports that PDF generation isn’t functioning as expected. This affects invoices, reports, and other places where PDFs are utilized. Our team is actively investigating.

We are experiencing an issue with our third party, which sends email notifications from our platform. BYO SMTP, previously-existing Verified Email Domains, and platform emails like notifications, alerts, and account verifications are not impacted. We are working with our third party to resolve this quickly. We appreciate your patience as we work to resolve this issue.

We are currently investigating reports where Ticket Custom Fields may appear as blank when an existing ticket is opened in the Edit view. Because values are cleared when editing, if a ticket is saved while these fields appear blank, the previous values will be overwritten with blank values. Our engineering team is working to identify the root cause and a resolution. We will provide further updates as more information becomes available.

We are currently investigating reports of issues impacting invoice syncing with QuickBooks. This includes delays or errors affecting both newly created invoices, recurring invoices, and payment syncs that were created after March 25th, 2026. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

We have identified that the issue is related to the use of custom tax rate settings. As we continue working toward a full resolution, a temporary workaround is available: assigning a 0% tax rate to the RepairShopr invoice will allow invoices to sync properly with QuickBooks. You may need to create a 0% tax rate in RepairShopr if one does not already exist. After the invoice has synced over, you will be able to manually change the tax rate within QuickBooks directly to reflect the proper amount. Our team is actively investigating a permanent fix and will share further updates as they become available.

The ‘Internal Server Error’ message affects the invoice UI when updating the Invoice Details fields such as Invoice Name, Invoice Template, Due Date, PO, etc. The updates will reflect upon refreshing the page. Our team is actively working on correcting this issue and will be sure to post updates with our progress.