Outgoing Email Service Degraded

Update timeline

1. investigating Mar 14, 2026, 02:46 PM UTC

   We are experiencing an issue with our third party, which sends email notifications from our platform. BYO SMTP, previously-existing Verified Email Domains, and platform emails like notifications, alerts, and account verifications are not impacted. We are working with our third party to resolve this quickly. We appreciate your patience as we work to resolve this issue.

2. resolved Mar 20, 2026, 04:57 PM UTC

   Outgoing email is functioning as expected. Our team will continue to monitor our email performance to ensure stability. Please note that outgoing emails that were queued to send within the past 72 hours will send automatically. However, emails that were queued to be sent during the outage more than 72 hours ago will not send automatically and will need to be manually resent. We apologize for any disruption this causes. Please also note that verifying your domain and/or enabling SMTP will not only allow your account to continue to send emails during an outage, but also will reduce the chances of your outgoing emails ending up in your clients’ spam folders. Steps to enable these features can be found at the links below. Verify domains: https://repair.uservoice.com/knowledgebase/articles/2015111-verified-email-domains Enable SMTP: https://repair.uservoice.com/knowledgebase/articles/1941568-bring-your-own-smtp