Renaissance Learning Outage History

Earlier today, DnA Online Testing was experiencing errors, including 504/503 and general slowness. Online Testing is now back online after reverting a scheduled maintenance update. Our Engineering teams are continuing to closely monitor the situation, and updates will be posted here as they become available. We apologize for any inconvenience this may have caused.

We experienced an issue affecting the Online Testing application within DnA. During a period of increased demand, the service did not scale as expected, which resulted in degraded performance and a failure of the Online Testing application. Our engineering team identified that a recent configuration change unintentionally impacted the application’s ability to scale. Once identified, the change was promptly rolled back, and performance returned to normal. We are now implementing additional safeguards, including enhanced monitoring and alerting, to help prevent this type of issue in the future and to ensure faster detection and response should a similar scaling condition arise again. We apologize for the inconvenience this may have caused and appreciate your patience as we continue to improve the reliability and resilience of our systems.

A fix has been implemented and we are monitoring the results.

Overnight, Renaissance released a change that unexpectedly caused an issue affecting unpublished Item Bank assessments in DnA. As a result, some items were displayed using an earlier saved version rather than the most recent one. In many cases, this meant the question stem appeared without its answer choices. We’ve identified and reverted the change that introduced this issue and have restored the latest versions of all items authored prior to today. Unfortunately, for items authored between 6:30 AM and 10:00 AM EDT today, we’re unable to restore the most recent version. Items created during this window will need to be reauthored or edited. We sincerely apologize for the inconvenience this caused and appreciate your understanding. If you have questions or need assistance, our Customer Support team is here to help.