Renaissance Learning is currently experiencing a major incident affecting Support Cases / Emails, which began 1h ago. The vendor's full update timeline is below.
Affected components
Support Cases / Emails
Update timeline
- investigating May 07, 2026, 07:54 PM UTC
We are currently experiencing an issue with our customer support webform, and some customers may be unable to successfully submit requests using this tool. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, please email [email protected] for assistance for email requests, and your case will be routed to the appropriate team. Our phone and chat support channels remain fully operational. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. Please stay tuned here for additional updates.