Renaissance Learning Outage History

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Renaissance Learning had 47 outages in the last 2 years totaling 821h 58m of downtime — averaging 1.9 incidents per month.

There were 47 Renaissance Learning outages since August 12, 2024 totaling 821h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.renaissance.com

Major January 15, 2025

RGP - Some customers unable to complete the student transfer process.

Detected by Pingoru
Jan 15, 2025, 07:01 PM UTC
Resolved
Jan 17, 2025, 01:33 PM UTC
Duration
1d 18h
Affected: Renaissance Growth Platform (RGP)
Timeline · 3 updates
  1. investigating Jan 15, 2025, 07:01 PM UTC

    We are currently experiencing an issue in our Renaissance Growth Platform (RGP) where some customers are not able to complete the student transfer action.

  2. identified Jan 15, 2025, 07:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 17, 2025, 01:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2025

Some users cannot login to Renaissance Growth Platform (RGP)

Detected by Pingoru
Jan 14, 2025, 06:13 PM UTC
Resolved
Jan 15, 2025, 03:48 AM UTC
Duration
9h 34m
Affected: Renaissance Growth Platform (RGP)
Timeline · 2 updates
  1. identified Jan 14, 2025, 06:13 PM UTC

    Some users who login to Renaissance products using the Renaissance Growth Platform (RGP) cannot login. The issue has been identified and we are in the process of resolving.

  2. resolved Jan 15, 2025, 03:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 8, 2025

View Assessments page unavailable in DnA

Detected by Pingoru
Jan 08, 2025, 09:33 PM UTC
Resolved
Jan 09, 2025, 01:50 AM UTC
Duration
4h 17m
Affected: DnA
Timeline · 3 updates
  1. investigating Jan 08, 2025, 09:33 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 08, 2025, 10:21 PM UTC

    Customers were occasionally shown an "Oops Looks like something went wrong" error when accessing the View Assessments page and other features of DnA. A fix has been implemented and we are monitoring the results.

  3. resolved Jan 09, 2025, 01:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 6, 2024

FastBridge - Errors when attempting to view Progress Monitoring Reports & Student at a Glance Report

Detected by Pingoru
Dec 06, 2024, 04:12 PM UTC
Resolved
Dec 09, 2024, 01:32 PM UTC
Duration
2d 21h
Affected: FastBridge
Timeline · 4 updates
  1. investigating Dec 06, 2024, 04:12 PM UTC

    We are currently investigating this issue.

  2. identified Dec 06, 2024, 05:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 06, 2024, 09:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 09, 2024, 01:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 4, 2024

DnA/SchoolCity: Unable to load Items or Assessments.

Detected by Pingoru
Dec 04, 2024, 06:39 PM UTC
Resolved
Dec 05, 2024, 02:43 PM UTC
Duration
20h 4m
Affected: DnASchoolCity
Timeline · 3 updates
  1. investigating Dec 04, 2024, 06:39 PM UTC

    We are currently experiencing an issue with our DnA application where Items or Assessments are either slow to load or not loading. Another impacted issue could be, unable to generate quick codes. Additionally in SchoolCity, certain item types may be slow to load or not load.

  2. monitoring Dec 04, 2024, 07:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2024, 02:43 PM UTC

    This incident has been resolved. These issues would have occurred on Wednesday, December 4th between 12:30-1:30 PM EST.

Read the full incident report →

Major November 18, 2024

DnA - Rostering File Errors

Detected by Pingoru
Nov 18, 2024, 02:47 PM UTC
Resolved
Nov 19, 2024, 01:54 PM UTC
Duration
23h 6m
Affected: DnA
Timeline · 4 updates
  1. investigating Nov 18, 2024, 02:47 PM UTC

    Some customers are reporting an error when trying to process the enrollment.txt file in DnA. This error may cause students to become unenrolled. The DnA engineering team is aware of the issue and actively working to resolve it. Further updates will be posted to this page as they become available. Thank you for your patience while we work to resolve this issue.

  2. identified Nov 18, 2024, 04:21 PM UTC

    The root cause of the issue has been identified and our teams are working to restore enrollment data as quickly as is possible. Thank you for your patience while we work to resolve this issue.

  3. monitoring Nov 19, 2024, 02:00 AM UTC

    Rostering data has been refreshed for the all affected DnA customers. Root cause analysis helped determine that the issue was limited to only customers using Console for data ingestion. We will continue to monitor the system overnight as a precaution. Thank you for your patience while we worked to resolve this issue.

  4. resolved Nov 19, 2024, 01:54 PM UTC

    Overnight monitoring revealed no issues with student enrollment files processing normally. The issue is now resolved, thank you again for your patience.

Read the full incident report →

Major November 14, 2024

504 Gateway Time-Out Error When Signing Into Online Testing and Student Portal

Detected by Pingoru
Nov 14, 2024, 06:26 PM UTC
Resolved
Nov 15, 2024, 02:17 PM UTC
Duration
19h 51m
Affected: DnA
Timeline · 4 updates
  1. investigating Nov 14, 2024, 06:26 PM UTC

    We are currently investigating this issue.

  2. identified Nov 14, 2024, 06:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 14, 2024, 09:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 15, 2024, 02:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2024

Star/Accelerated Reader degraded performance

Detected by Pingoru
Nov 06, 2024, 02:10 PM UTC
Resolved
Nov 06, 2024, 02:54 PM UTC
Duration
44m
Affected: Accelerated ReaderStar Assessments
Timeline · 2 updates
  1. investigating Nov 06, 2024, 02:10 PM UTC

    Some customers may be experiencing intermittent 'Oops' errors or system slowness when accessing and using those applications. Our engineering team is aware of the issue and actively working to determine the root cause and the remediation path. Thank you for your patience while we work to resolve this issue.

  2. resolved Nov 06, 2024, 02:54 PM UTC

    The issue has been resolved, thank you for your patience.

Read the full incident report →

Major October 23, 2024

DnA - Assesments/Administrations

Detected by Pingoru
Oct 23, 2024, 01:30 PM UTC
Resolved
Oct 24, 2024, 01:22 PM UTC
Duration
23h 51m
Affected: DnA
Timeline · 4 updates
  1. investigating Oct 23, 2024, 01:30 PM UTC

    Some users may be experiencing one or more of the following issues: -Users may see 'Unable to Fetch Assessment' error when trying to access assessments -Online Administrations not saving -Unable to sync to Google Classroom -'Oops' error when duplicating an assessment Our engineering team is aware of these issues, which appear to be related. The team is actively working to diagnose and remedy the problem. Thank you for your patience while we work to resolve this issue.

  2. identified Oct 23, 2024, 02:39 PM UTC

    Our engineering team has identified the root cause of these issues and is working to deploy a fix to the production environment. Thank you for your patience while we work to resolve these issues.

  3. monitoring Oct 23, 2024, 04:31 PM UTC

    We have deployed a fix to the production environment and will be monitoring the system for performance throughout the day. Thank you for your patience while we worked to resolve these issues.

  4. resolved Oct 24, 2024, 01:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 11, 2024

“Unable to reach Online Testing” error message when accessing assessments.

Detected by Pingoru
Oct 11, 2024, 04:30 PM UTC
Resolved
Oct 12, 2024, 01:29 AM UTC
Duration
8h 58m
Affected: DnA
Timeline · 4 updates
  1. investigating Oct 11, 2024, 04:30 PM UTC

    Some students are getting an “Unable to reach Online Testing” error message when they attempt to access assessments. We are currently investigating this issue.

  2. identified Oct 11, 2024, 04:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 11, 2024, 05:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 12, 2024, 01:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2024

Renaissance Next - Service Degredation

Detected by Pingoru
Oct 07, 2024, 02:12 PM UTC
Resolved
Oct 07, 2024, 02:50 PM UTC
Duration
37m
Affected: Renaissance Next for Teachers
Timeline · 2 updates
  1. investigating Oct 07, 2024, 02:12 PM UTC

    Some users are reporting Renaissance Next is running in degraded performance mode. Users are still able to access their application links but may see an error message when accessing the Renaissance Next home page. Our engineering team is aware of the issue and is actively working to determine the root cause.

  2. resolved Oct 07, 2024, 02:50 PM UTC

    The issue has been resolved and Renaissance Next is back to full functionality. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Major October 3, 2024

SchoolCity Staff Portal - Users Not Able to Login

Detected by Pingoru
Oct 03, 2024, 12:29 PM UTC
Resolved
Oct 03, 2024, 02:07 PM UTC
Duration
1h 38m
Affected: SchoolCity
Timeline · 3 updates
  1. investigating Oct 03, 2024, 12:29 PM UTC

    We are currently investigating an issue where SchoolCity users are not able to login to the Staff Portal.

  2. monitoring Oct 03, 2024, 01:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 03, 2024, 02:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2024

Misalignment between Academic Session Dates & Goals (AR & Star)

Detected by Pingoru
Oct 02, 2024, 07:01 PM UTC
Resolved
Oct 08, 2024, 02:08 PM UTC
Duration
5d 19h
Affected: Accelerated ReaderStar Assessments
Timeline · 3 updates
  1. investigating Oct 02, 2024, 07:01 PM UTC

    We are currently investigating an issue effecting AR & Star where some customers may see a misalignment between Academic Session Dates & Goals.

  2. monitoring Oct 02, 2024, 07:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2024, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 1, 2024

Online Testing (OT) Slowness and Intermittent Failures

Detected by Pingoru
Oct 01, 2024, 02:13 PM UTC
Resolved
Oct 01, 2024, 02:13 PM UTC
Duration
—
Affected: DnA
Timeline · 1 update
  1. resolved Oct 01, 2024, 02:13 PM UTC

    We experienced a sudden spike in demand from 8:38 AM to 9:08 AM ET today, which caused our servers to not scale up fast enough. As a result, some users may have experienced slow loading pages and occasional error pages during this time. We have identified and resolved the issue, and our servers are now operating normally. We have also made adjustments to set a higher baseline and scale up more quickly. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor September 16, 2024

Score Processing Slowness

Detected by Pingoru
Sep 16, 2024, 06:10 PM UTC
Resolved
Sep 17, 2024, 01:06 PM UTC
Duration
18h 56m
Affected: DnA
Timeline · 4 updates
  1. investigating Sep 16, 2024, 06:10 PM UTC

    Scores are processing slowly for some DnA clients. Our team is currently looking into the issue.

  2. identified Sep 16, 2024, 07:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 16, 2024, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 17, 2024, 01:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 13, 2024

Unable to Print Answer Sheets

Detected by Pingoru
Sep 13, 2024, 10:53 PM UTC
Resolved
Sep 14, 2024, 11:27 AM UTC
Duration
12h 33m
Affected: DnA
Timeline · 4 updates
  1. investigating Sep 13, 2024, 10:53 PM UTC

    We are currently investigating an issue that is affecting the ability for customers to print answer sheets.

  2. identified Sep 13, 2024, 11:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 13, 2024, 11:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 14, 2024, 11:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2024

Renaissance Next for Teachers Slow Load Times

Detected by Pingoru
Sep 04, 2024, 04:11 PM UTC
Resolved
Sep 04, 2024, 09:30 PM UTC
Duration
5h 19m
Affected: Renaissance Next for Teachers
Timeline · 2 updates
  1. monitoring Sep 04, 2024, 04:11 PM UTC

    We experienced an issue on the Renaissance Next platform where some users may have experienced slower than normal load times. A fix has already been put in place and we are starting to see load times begin to normalize. We are continuing to monitor the situation.

  2. resolved Sep 04, 2024, 09:30 PM UTC

    Load times have normalized.

Read the full incident report →

Minor August 30, 2024

Student Portal and Online Testing (OT) Slowness and Intermittent Failures

Detected by Pingoru
Aug 30, 2024, 02:32 PM UTC
Resolved
Aug 30, 2024, 08:39 PM UTC
Duration
6h 7m
Affected: DnA
Timeline · 3 updates
  1. investigating Aug 30, 2024, 02:32 PM UTC

    The Student Portal is slow and eventually times out for some users. Teacher and admin users are experiencing slowness and occasional errors with creating quick codes. Students are receiving errors when attempting to access assessments in the portal.

  2. monitoring Aug 30, 2024, 03:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 30, 2024, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2024

DnA - Live Proctoring & Online Testing Item Bank

Detected by Pingoru
Aug 26, 2024, 02:30 PM UTC
Resolved
Aug 28, 2024, 12:49 PM UTC
Duration
1d 22h
Affected: DnA
Timeline · 6 updates
  1. investigating Aug 26, 2024, 02:30 PM UTC

    Some users have reported that Live Proctoring is not working for them. Our engineering team is aware of the issue and is actively working to determine the root cause. Thank you for your patience while we work to resolve this issue.

  2. identified Aug 26, 2024, 04:29 PM UTC

    Some customers are also reporting that a small percentage of items and passages are not loading in Online Testing assessments or in Item Back search results. This item is related to the current issue with Live Proctoring. Our engineering team has identified the issue and is working on a fix for both. Live Proctoring sessions started after Friday 8/23 are not affected. The team will be restoring sessions that were active on or before Friday 8/23, this is a lengthy process that likely will not finish until tomorrow, however we will keep the status page updated with relevant updates on that timeline if any become available.

  3. identified Aug 26, 2024, 08:09 PM UTC

    Our engineering team continues to work toward full restoration of the Live Proctoring and Item Bank issues. We anticipate both will be fully restored by late morning tomorrow 8/26. Thank you for your patience while we work to resolve these issues.

  4. monitoring Aug 26, 2024, 11:09 PM UTC

    A fix is currently being implemented and running on schedule to be completed by late morning Eastern Time tomorrow. Thank you for your patience while we work to resolve these issues.

  5. monitoring Aug 27, 2024, 03:23 PM UTC

    All Item Bank items and passages have been restored to full functionality. Live Proctoring sessions started prior to Saturday 8/24 are still being restored, with an anticipated completion of this evening.

  6. resolved Aug 28, 2024, 12:49 PM UTC

    All live proctoring sessions have been restored, thank you for your patience.

Read the full incident report →

Major August 13, 2024

FastBridge - Some users unable to log in

Detected by Pingoru
Aug 13, 2024, 01:16 PM UTC
Resolved
Aug 13, 2024, 09:50 PM UTC
Duration
8h 34m
Affected: FastBridge
Timeline · 3 updates
  1. investigating Aug 13, 2024, 01:16 PM UTC

    Some FastBridge customers are reporting an error when attempting to log in to the application. Our engineering team is aware of the issue and is actively working on a fix. Thank you for your patience while we diagnose and remediate this issue.

  2. monitoring Aug 13, 2024, 04:13 PM UTC

    A fix has been deployed to the production system and customers have reported successful logins. We will continue to monitor the issue to ensure system stability.

  3. resolved Aug 13, 2024, 09:50 PM UTC

    The issue has been resolved. Thank you for your patience.

Read the full incident report →

Major August 12, 2024

Some Users Unable to Login

Detected by Pingoru
Aug 12, 2024, 06:31 PM UTC
Resolved
Aug 13, 2024, 10:13 PM UTC
Duration
1d 3h
Affected: Accelerated ReaderDnAeduCLIMBEReSchoolDataRenaissance Next for TeachersSchoolCityStar AssessmentsStar PhonicsStar Preschool
Timeline · 8 updates
  1. investigating Aug 12, 2024, 06:31 PM UTC

    We are currently investigating an issue where some users are unable to login to some of our applications.

  2. investigating Aug 12, 2024, 06:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 12, 2024, 06:57 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 12, 2024, 06:59 PM UTC

    We are continuing to investigate this issue.

  5. identified Aug 12, 2024, 07:42 PM UTC

    Our engineering team has put a fix in place for login issues, and we are monitoring system performance to validate that users can now log in. Some customers may still be experiencing issues as those systems come back online for login.

  6. identified Aug 12, 2024, 09:21 PM UTC

    Login service has been largely restored. We will continue to monitor system performance as some customers may still be experiencing this issue. Some users may need to clear their internet cache before being able to log in.

  7. monitoring Aug 13, 2024, 12:30 PM UTC

    A fix has been deployed to the production environment, we will continue to monitor the system closely today to ensure system performance. Thank you for your patience while we worked to resolve this issue.

  8. resolved Aug 13, 2024, 10:13 PM UTC

    The issue has been resolved, thank you for your patience.

Read the full incident report →