Renaissance Learning Outage History
Renaissance Learning is up right nowPingoru has recorded 50 incidents for Renaissance Learning: 11 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 99 of 720 (14%) |
| May 2026 | 3 | 102 of 744 (14%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 2 | 107 of 586 (18%) |
Incidents, newest first
Major February 7, 2025 DnA - Answer Sheets Not Generating in Assessments 2d 20h DnA
Started Feb 07, 2025, 08:42 PM UTC· resolved Feb 10, 2025, 05:20 PM UTC
- investigating Feb 07, 2025, 08:42 PM UTC
We are currently experiencing an issue in DnA where Answer Sheets are not generating in Assessments.
- investigating Feb 07, 2025, 09:35 PM UTC
We have narrowed the scope of this issue and can see that this is not effecting all customers, only a subset. We are continuing to investigate.
- monitoring Feb 07, 2025, 10:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2025, 05:20 PM UTC
After monitoring the service that handles Answer Sheet generation over the weekend and observing improved performance and stability, we are updating this incident to resolved.
Major January 31, 2025 Some DnA instances are not loading and presenting a HTTP 500 error 5h 15m DnA
Started Jan 31, 2025, 03:29 PM UTC· resolved Jan 31, 2025, 08:45 PM UTC
- investigating Jan 31, 2025, 03:29 PM UTC
We are currently investigating this issue.
- monitoring Jan 31, 2025, 03:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 31, 2025, 08:45 PM UTC
This incident has been resolved.
Notice January 16, 2025 Schoolzilla - New teachers cannot login; Current users may see stale data. 21h 42m
Started Jan 16, 2025, 03:52 PM UTC· resolved Jan 17, 2025, 01:35 PM UTC
- monitoring Jan 16, 2025, 03:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 17, 2025, 01:35 PM UTC
This incident has been resolved.
Major January 15, 2025 RGP - Some customers unable to complete the student transfer process. 1d 18h Renaissance Growth Platform (RGP)
Started Jan 15, 2025, 07:01 PM UTC· resolved Jan 17, 2025, 01:33 PM UTC
- investigating Jan 15, 2025, 07:01 PM UTC
We are currently experiencing an issue in our Renaissance Growth Platform (RGP) where some customers are not able to complete the student transfer action.
- identified Jan 15, 2025, 07:32 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 17, 2025, 01:33 PM UTC
This incident has been resolved.
Minor January 14, 2025 Some users cannot login to Renaissance Growth Platform (RGP) 9h 34m Renaissance Growth Platform (RGP)
Started Jan 14, 2025, 06:13 PM UTC· resolved Jan 15, 2025, 03:48 AM UTC
- identified Jan 14, 2025, 06:13 PM UTC
Some users who login to Renaissance products using the Renaissance Growth Platform (RGP) cannot login. The issue has been identified and we are in the process of resolving.
- resolved Jan 15, 2025, 03:48 AM UTC
This incident has been resolved.
Notice January 8, 2025 View Assessments page unavailable in DnA 4h 17m DnA
Started Jan 08, 2025, 09:33 PM UTC· resolved Jan 09, 2025, 01:50 AM UTC
- investigating Jan 08, 2025, 09:33 PM UTC
We are currently investigating this issue.
- monitoring Jan 08, 2025, 10:21 PM UTC
Customers were occasionally shown an "Oops Looks like something went wrong" error when accessing the View Assessments page and other features of DnA. A fix has been implemented and we are monitoring the results.
- resolved Jan 09, 2025, 01:50 AM UTC
This incident has been resolved.
Minor December 6, 2024 FastBridge - Errors when attempting to view Progress Monitoring Reports & Student at a Glance Report 2d 21h FastBridge
Started Dec 06, 2024, 04:12 PM UTC· resolved Dec 09, 2024, 01:32 PM UTC
- investigating Dec 06, 2024, 04:12 PM UTC
We are currently investigating this issue.
- identified Dec 06, 2024, 05:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 06, 2024, 09:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2024, 01:32 PM UTC
This incident has been resolved.
Major December 4, 2024 DnA/SchoolCity: Unable to load Items or Assessments. 20h 4m DnA, SchoolCity
Started Dec 04, 2024, 06:39 PM UTC· resolved Dec 05, 2024, 02:43 PM UTC
- investigating Dec 04, 2024, 06:39 PM UTC
We are currently experiencing an issue with our DnA application where Items or Assessments are either slow to load or not loading. Another impacted issue could be, unable to generate quick codes. Additionally in SchoolCity, certain item types may be slow to load or not load.
- monitoring Dec 04, 2024, 07:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2024, 02:43 PM UTC
This incident has been resolved. These issues would have occurred on Wednesday, December 4th between 12:30-1:30 PM EST.
Major November 18, 2024 DnA - Rostering File Errors 23h 6m DnA
Started Nov 18, 2024, 02:47 PM UTC· resolved Nov 19, 2024, 01:54 PM UTC
- investigating Nov 18, 2024, 02:47 PM UTC
Some customers are reporting an error when trying to process the enrollment.txt file in DnA. This error may cause students to become unenrolled. The DnA engineering team is aware of the issue and actively working to resolve it. Further updates will be posted to this page as they become available. Thank you for your patience while we work to resolve this issue.
- identified Nov 18, 2024, 04:21 PM UTC
The root cause of the issue has been identified and our teams are working to restore enrollment data as quickly as is possible. Thank you for your patience while we work to resolve this issue.
- monitoring Nov 19, 2024, 02:00 AM UTC
Rostering data has been refreshed for the all affected DnA customers. Root cause analysis helped determine that the issue was limited to only customers using Console for data ingestion. We will continue to monitor the system overnight as a precaution. Thank you for your patience while we worked to resolve this issue.
- resolved Nov 19, 2024, 01:54 PM UTC
Overnight monitoring revealed no issues with student enrollment files processing normally. The issue is now resolved, thank you again for your patience.
Major November 14, 2024 504 Gateway Time-Out Error When Signing Into Online Testing and Student Portal 19h 51m DnA
Started Nov 14, 2024, 06:26 PM UTC· resolved Nov 15, 2024, 02:17 PM UTC
- investigating Nov 14, 2024, 06:26 PM UTC
We are currently investigating this issue.
- identified Nov 14, 2024, 06:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 14, 2024, 09:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 15, 2024, 02:17 PM UTC
This incident has been resolved.
Minor November 6, 2024 Star/Accelerated Reader degraded performance 44m Accelerated Reader, Star Assessments
Started Nov 06, 2024, 02:10 PM UTC· resolved Nov 06, 2024, 02:54 PM UTC
- investigating Nov 06, 2024, 02:10 PM UTC
Some customers may be experiencing intermittent 'Oops' errors or system slowness when accessing and using those applications. Our engineering team is aware of the issue and actively working to determine the root cause and the remediation path. Thank you for your patience while we work to resolve this issue.
- resolved Nov 06, 2024, 02:54 PM UTC
The issue has been resolved, thank you for your patience.