Renaissance Learning incident
Customers Reporting SAML Error in DnA, eduCLIMBER, and SchoolCity
Renaissance Learning experienced a notice incident on April 14, 2026 affecting DnA and eduCLIMBER and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Apr 14, 2026, 08:43 PM UTC
Issue Summary: Following a scheduled migration to a newer authorization server, Renaissance received reports around 8:10 AM CST that some users experienced login failures. Users attempting to access the system encountered an error message stating "There is an error processing your request." Impact: Students and users were temporarily unable to log in and received error messages when attempting to access the system. Resolution: Our Platform Identity team has completed a full rollback to the state before the overnight client migrations. As a result, the login issues for affected districts have been resolved as of 10:35 AM CST. The system is now functioning normally, but is continuing to be monitored to ensure uninterrupted access. We apologize for the disruption and appreciate your patience as we resolved this issue. If you continue to experience login difficulties, please contact our Customer Support team.