Renaissance Learning incident

DnA: Student Assessment Submission Errors

Notice Ongoing View vendor source →

Renaissance Learning is currently experiencing a notice incident affecting DnA, which began 12h ago. The vendor's full update timeline is below.

Started
Oct 07, 2026, 07:48 PM UTC
Resolved
Ongoing
Duration
● 12h 11m
Detected by Pingoru
Oct 07, 2026, 07:48 PM UTC

Affected components

DnA

Update timeline

  1. investigating Oct 07, 2026, 07:48 PM UTC

    We have received reports from customers that some students are encountering a "Fatal Error" message after submitting an assessment. At this time, the issue appears to be affecting a subset of students. Our team is actively investigating the issue and working to determine the root cause. We will provide additional updates as more information becomes available.

  2. identified Oct 07, 2026, 08:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2026, 08:41 PM UTC

    Thank you for your patience as we addressed this issue. We identified a condition that could result in some users encountering an error when submitting assessments. We have deployed an update that addresses the condition that was resulting in these assessment submission errors and improves overall reliability during assessment submission. Following this update, students are now directed to the portal homepage after completing an assessment. Assessment scores continue to be available through the portal. We will continue to closely monitor system performance and validate the effectiveness of these changes to help ensure a reliable experience.