Renaissance Learning Outage History
Renaissance Learning major outage · 1 active incident View live status →Pingoru has recorded 50 incidents for Renaissance Learning: 11 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 99 of 720 (14%) |
| May 2026 | 3 | 102 of 744 (14%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 2 | 40 of 519 (8%) |
Incidents, newest first
Notice October 7, 2026 DnA: Student Assessment Submission Errors 14h 14m DnA
Started Oct 07, 2026, 07:48 PM UTC· resolved Oct 08, 2026, 10:03 AM UTC
- investigating Oct 07, 2026, 07:48 PM UTC
We have received reports from customers that some students are encountering a "Fatal Error" message after submitting an assessment. At this time, the issue appears to be affecting a subset of students. Our team is actively investigating the issue and working to determine the root cause. We will provide additional updates as more information becomes available.
- identified Oct 07, 2026, 08:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 07, 2026, 08:41 PM UTC
Thank you for your patience as we addressed this issue. We identified a condition that could result in some users encountering an error when submitting assessments. We have deployed an update that addresses the condition that was resulting in these assessment submission errors and improves overall reliability during assessment submission. Following this update, students are now directed to the portal homepage after completing an assessment. Assessment scores continue to be available through the portal. We will continue to closely monitor system performance and validate the effectiveness of these changes to help ensure a reliable experience.
- resolved Oct 08, 2026, 10:03 AM UTC
This incident has been resolved.
Minor September 18, 2026 SchoolCity Database-related issue impacting service availability –
Started Sep 18, 2026, 03:00 PM UTC· resolved Sep 18, 2026, 03:00 PM UTC
- resolved Sep 18, 2026, 06:40 PM UTC
Earlier today, the SchoolCity team identified a database issue that temporarily impacted service availability. Some users may have experienced login difficulties or pages failing to load. The issue has been Resolved. The affected database has been restarted, and impacted districts have confirmed that services are working normally. Our engineering team continues to monitor the environment to ensure full stability.
Minor August 28, 2026 SchoolCity Database Performance 1h 23m SchoolCity
Started Aug 28, 2026, 05:19 PM UTC· resolved Aug 28, 2026, 06:42 PM UTC
- investigating Aug 28, 2026, 05:19 PM UTC
We are aware that some districts began experiencing slow performance in SchoolCity starting at approximately 9:00 AM CST today. Earlier reports of login difficulties have been resolved. Our team is actively investigating the cause of the slowness and is working to restore full performance as quickly as possible. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved Aug 28, 2026, 06:42 PM UTC
The performance issues reported earlier today have been resolved. As of approximately 12:11 PM CST, all services — including login and student workflows — have been restored and are operating normally. We apologize for the disruption and thank you for your patience. If you continue to experience any issues, please contact support.
Minor May 8, 2026 FastBridge Students Unable to Resume Paused Spring aReading/aMath 4d 1h FastBridge
Started May 08, 2026, 08:54 PM UTC· resolved May 12, 2026, 10:02 PM UTC
- investigating May 08, 2026, 08:54 PM UTC
We are currently investigating an issue affecting students who have paused their Spring aReading or Spring aMath assessments. When attempting to resume a paused assessment—whether from the student's device or through the teacher's Screening tab—an error is displayed, and the assessment cannot continue. What we're doing: Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available. We apologize for the disruption during your Spring testing window and appreciate your patience.
- monitoring May 09, 2026, 12:48 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 09, 2026, 01:31 AM UTC
We are continuing to monitor for any further issues.
- monitoring May 11, 2026, 08:28 PM UTC
A final fix was applied today 5/11, while the initial fix significantly mitigated occurrence, we identified a narrow scenario where the experience may be impacted by a cached session which the current fix addressed. We will continue to monitor system performance and behavior for the next 24 hours. We expect to close this incident post conclusion of the monitoring activity.
- resolved May 12, 2026, 10:02 PM UTC
The monitoring period has passed, with all observations confirming that the issue has been resolved.
Major May 7, 2026 Renaissance Webform Unavailable 4h 52m Support Cases / Emails
Started May 07, 2026, 07:54 PM UTC· resolved May 08, 2026, 12:46 AM UTC
- investigating May 07, 2026, 07:54 PM UTC
We are currently experiencing an issue with our customer support webform, and some customers may be unable to successfully submit requests using this tool. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, please email [email protected] for assistance for email requests, and your case will be routed to the appropriate team. Our phone and chat support channels remain fully operational. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. Please stay tuned here for additional updates.
- resolved May 08, 2026, 12:46 AM UTC
We are pleased to announce that the issue affecting our customer support webform has been resolved and the webform is now active and available for use. Thank you for your patience and understanding while our team worked to resolve this matter.
Notice May 6, 2026 Accelerated Reader and STAR Quizzes Impacted – Accelerated Reader, Star Assessments
Started May 06, 2026, 09:49 PM UTC· resolved May 06, 2026, 09:49 PM UTC
- resolved May 06, 2026, 09:49 PM UTC
Earlier this afternoon, students accessing Accelerated Reader and STAR quizzes encountered a technical issue in which they were unable to access the quiz and were instead presented with a file download prompt. Our engineering teams quickly identified the technical issue, and the system has been restored and is now behaving correctly. All affected students should be able to access STAR and Accelerated Reader quizzes normally. We sincerely apologize for any inconvenience and appreciate your patience as our team worked to resolve this issue for you. If you continue to experience any difficulties or have questions, please don't hesitate to reach out to our support team—we're here to help. Thank you for your continued partnership.
Minor April 23, 2026 DnA Online Testing Producing Errors 4d DnA
Started Apr 23, 2026, 07:30 PM UTC· resolved Apr 27, 2026, 08:09 PM UTC
- monitoring Apr 23, 2026, 07:30 PM UTC
Earlier today, DnA Online Testing was experiencing errors, including 504/503 and general slowness. Online Testing is now back online after reverting a scheduled maintenance update. Our Engineering teams are continuing to closely monitor the situation, and updates will be posted here as they become available. We apologize for any inconvenience this may have caused.
- monitoring Apr 27, 2026, 04:41 PM UTC
We experienced an issue affecting the Online Testing application within DnA. During a period of increased demand, the service did not scale as expected, which resulted in degraded performance and a failure of the Online Testing application. Our engineering team identified that a recent configuration change unintentionally impacted the application’s ability to scale. Once identified, the change was promptly rolled back, and performance returned to normal. We are now implementing additional safeguards, including enhanced monitoring and alerting, to help prevent this type of issue in the future and to ensure faster detection and response should a similar scaling condition arise again. We apologize for the inconvenience this may have caused and appreciate your patience as we continue to improve the reliability and resilience of our systems.
- resolved Apr 27, 2026, 08:09 PM UTC
This incident has been resolved.
Notice April 14, 2026 Customers Reporting SAML Error in DnA, eduCLIMBER, and SchoolCity 2h 25m DnA, eduCLIMBER, SchoolCity
Started Apr 14, 2026, 02:10 PM UTC· resolved Apr 14, 2026, 04:35 PM UTC
- resolved Apr 14, 2026, 08:43 PM UTC
Issue Summary: Following a scheduled migration to a newer authorization server, Renaissance received reports around 8:10 AM CST that some users experienced login failures. Users attempting to access the system encountered an error message stating "There is an error processing your request." Impact: Students and users were temporarily unable to log in and received error messages when attempting to access the system. Resolution: Our Platform Identity team has completed a full rollback to the state before the overnight client migrations. As a result, the login issues for affected districts have been resolved as of 10:35 AM CST. The system is now functioning normally, but is continuing to be monitored to ensure uninterrupted access. We apologize for the disruption and appreciate your patience as we resolved this issue. If you continue to experience login difficulties, please contact our Customer Support team.
Notice March 25, 2026 Items in Draft Item Bank Assessments Not Displaying Answer Choices 22h 32m DnA
Started Mar 25, 2026, 01:43 PM UTC· resolved Mar 26, 2026, 12:15 PM UTC
- investigating Mar 25, 2026, 01:43 PM UTC
We are currently investigating this issue.
- investigating Mar 25, 2026, 03:46 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 25, 2026, 05:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 25, 2026, 05:22 PM UTC
Overnight, Renaissance released a change that unexpectedly caused an issue affecting unpublished Item Bank assessments in DnA. As a result, some items were displayed using an earlier saved version rather than the most recent one. In many cases, this meant the question stem appeared without its answer choices. We’ve identified and reverted the change that introduced this issue and have restored the latest versions of all items authored prior to today. Unfortunately, for items authored between 6:30 AM and 10:00 AM EDT today, we’re unable to restore the most recent version. Items created during this window will need to be reauthored or edited. We sincerely apologize for the inconvenience this caused and appreciate your understanding. If you have questions or need assistance, our Customer Support team is here to help.
- resolved Mar 26, 2026, 12:15 PM UTC
This incident has been resolved.
Notice December 3, 2025 RGP - Manage Apps & Users - Searching by Class results in an error 7h 18m Renaissance Growth Platform (RGP)
Started Dec 03, 2025, 02:41 PM UTC· resolved Dec 03, 2025, 09:59 PM UTC
- investigating Dec 03, 2025, 02:41 PM UTC
We are currently investigating this issue. We will provide updates as they are made available.
- identified Dec 03, 2025, 05:17 PM UTC
Our Engineers have identified the root cause and are currently working on a resolution that will be deployed this afternoon. Once the deployment has been completed and verification has been received that this issue has been resolved, an update will be added on this page.
- monitoring Dec 03, 2025, 09:09 PM UTC
The resolution has been deployed and the verification has been completed. Our Engineers will continue to monitor the issue for any further instances.
- resolved Dec 03, 2025, 09:59 PM UTC
This issue has been resolved.
Major October 20, 2025 AWS outage affecting Renaissance programs 22h 28m Accelerated Reader, DnA, Renaissance Next for Teachers, Renaissance Growth Platform (RGP)
Started Oct 20, 2025, 04:53 PM UTC· resolved Oct 21, 2025, 03:21 PM UTC
- monitoring Oct 20, 2025, 04:53 PM UTC
Due to the AWS outage, Renaissance programs are being affected at this time. We are seeing issues with logging in, item banks not loading, and blank white pages. Our Teams are continuing to monitor Renaissance programs while AWS works to resolve the outage. We will provide updates on this page as soon as they are made available.
- monitoring Oct 20, 2025, 06:25 PM UTC
We are beginning to see improvements for item banks and logins but these improvements can be sporadic. Our Teams are continuing to monitor Renaissance programs while AWS works to resolve the outage. We will provide updates on this page as soon as they are made available.
- monitoring Oct 20, 2025, 07:55 PM UTC
AWS is beginning to see recovery with their services. Renaissance Teams are showing that DnA item banks have recovered and RGP issues are recovering gradually. We will continue to provide updates as they are made available.
- monitoring Oct 20, 2025, 08:50 PM UTC
Service recovery across all AWS services continues to improve. Renaissance Teams will continue to monitor the health status of AWS and Renaissance programs through to resolution of this outage.
- monitoring Oct 20, 2025, 11:12 PM UTC
AWS has deemed this outage as resolved. Our Teams have verified that Renaissance programs are working as expected at this time. Renaissance will be monitoring the programs overnight and into the morning for any behavior that could be an issue resulting from this outage.
- resolved Oct 21, 2025, 03:21 PM UTC
Our Teams have verified that Renaissance programs are working as expected this morning. This incident has been to Resolved.
Major October 14, 2025 Ren Next for Leaders receiving 500 error message upon login 3h 3m Renaissance Growth Platform (RGP)
Started Oct 14, 2025, 05:47 PM UTC· resolved Oct 14, 2025, 08:50 PM UTC
- monitoring Oct 14, 2025, 05:47 PM UTC
Some administrators using Ren Next for Leaders had received a 500 error message when logging into RGP. This issue was identified and a fix was implemented. We will continue to monitor this issue for the remainder of today and then move this page to resolved.
- resolved Oct 14, 2025, 08:50 PM UTC
We have received no further instances of this issue. Incident is moved to Resolved.
Major October 8, 2025 SchoolCity - Student Portal Inaccessible / Error Codes 4h 38m SchoolCity
Started Oct 08, 2025, 02:24 PM UTC· resolved Oct 08, 2025, 07:03 PM UTC
- investigating Oct 08, 2025, 02:24 PM UTC
We are currently investigating this issue.
- identified Oct 08, 2025, 03:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 08, 2025, 04:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2025, 07:03 PM UTC
This incident has been resolved.
Major October 7, 2025 SchoolCity 403 Access Forbidden for Student Portal 5h 12m SchoolCity
Started Oct 07, 2025, 05:44 PM UTC· resolved Oct 07, 2025, 10:56 PM UTC
- investigating Oct 07, 2025, 05:44 PM UTC
We are currently investigating this issue.
- monitoring Oct 07, 2025, 09:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2025, 10:56 PM UTC
This incident has been resolved.
Major October 3, 2025 Sites inaccessible for customers with Leaders Journey as their Home Page 37m Renaissance Growth Platform (RGP)
Started Oct 03, 2025, 05:49 PM UTC· resolved Oct 03, 2025, 06:27 PM UTC
- investigating Oct 03, 2025, 05:49 PM UTC
We are currently investigating this issue.
- monitoring Oct 03, 2025, 06:19 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 03, 2025, 06:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 03, 2025, 06:27 PM UTC
This incident has been resolved.
Notice September 19, 2025 Degraded Performance in SchoolCity 3d 4h SchoolCity
Started Sep 19, 2025, 02:59 PM UTC· resolved Sep 22, 2025, 07:25 PM UTC
- investigating Sep 19, 2025, 02:59 PM UTC
We are currently investigating the issue.
- identified Sep 19, 2025, 06:35 PM UTC
The issue has been identified and we are continuing to work towards a resolution.
- monitoring Sep 19, 2025, 09:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2025, 07:25 PM UTC
This incident has been resolved.
Major September 11, 2025 FastBridge - Partial Outage 3d 23h FastBridge
Started Sep 11, 2025, 02:59 PM UTC· resolved Sep 15, 2025, 02:38 PM UTC
- identified Sep 11, 2025, 02:59 PM UTC
The issue has been identified, testing to be done Thursday and Friday. Fix to be deployed over the weekend.
- resolved Sep 15, 2025, 02:38 PM UTC
This incident has been resolved.
Notice September 4, 2025 DnA Clients are unable to choose standards 2h 48m DnA
Started Sep 04, 2025, 06:19 PM UTC· resolved Sep 04, 2025, 09:07 PM UTC
- investigating Sep 04, 2025, 06:19 PM UTC
We are currently investigating this issue.
- monitoring Sep 04, 2025, 07:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2025, 09:07 PM UTC
This incident has been resolved.
Minor August 29, 2025 Multiple Districts Reporting Students Unable to Access DnA 36m DnA
Started Aug 29, 2025, 07:59 PM UTC· resolved Aug 29, 2025, 08:35 PM UTC
- investigating Aug 29, 2025, 07:59 PM UTC
We are currently investigating this issue.
- identified Aug 29, 2025, 08:19 PM UTC
The issue has been identified and we are working on a fix.
- resolved Aug 29, 2025, 08:35 PM UTC
This incident has been resolved.
Major July 28, 2025 Customers receiving errors after entering Monitor Password in Star Math 1h 35m Star Assessments
Started Jul 28, 2025, 03:35 PM UTC· resolved Jul 28, 2025, 05:10 PM UTC
- investigating Jul 28, 2025, 03:35 PM UTC
We are currently investigating this issue.
- identified Jul 28, 2025, 04:26 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 28, 2025, 05:10 PM UTC
This incident has been resolved.
Notice June 3, 2025 Historical Extracts failing to process 3h 22m Star Assessments
Started Jun 03, 2025, 05:30 PM UTC· resolved Jun 03, 2025, 08:52 PM UTC
- investigating Jun 03, 2025, 05:30 PM UTC
We are currently investigating this issue. A cause has been identified.
- investigating Jun 03, 2025, 07:07 PM UTC
We are continuing to investigate this issue.
- resolved Jun 03, 2025, 08:52 PM UTC
This incident has been resolved.
Minor May 13, 2025 Quiz Takers Report not generating 3h 50m Accelerated Reader
Started May 13, 2025, 03:37 PM UTC· resolved May 13, 2025, 07:28 PM UTC
- investigating May 13, 2025, 03:37 PM UTC
We are currently investigating this issue.
- resolved May 13, 2025, 07:28 PM UTC
This incident has been resolved.
Notice April 24, 2025 Fastbridge - Site currently inaccessible 16h 22m FastBridge
Started Apr 24, 2025, 12:24 AM UTC· resolved Apr 24, 2025, 04:46 PM UTC
- identified Apr 24, 2025, 12:24 AM UTC
We are currently investigating this issue. A cause has been identified.
- identified Apr 24, 2025, 12:25 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 24, 2025, 01:05 AM UTC
The site is now back up and the team is monitoring and verifying the fix.
- monitoring Apr 24, 2025, 01:44 AM UTC
Site is accessible and will continue to be monitored.
- resolved Apr 24, 2025, 04:46 PM UTC
This incident has been resolved.
Notice March 3, 2025 DnA - Assessments not loading for online testing 5h 44m DnA
Started Mar 03, 2025, 02:26 PM UTC· resolved Mar 03, 2025, 08:10 PM UTC
- investigating Mar 03, 2025, 02:26 PM UTC
We have received multiple reports of assessments not loading correctly within DnA. The DnA team is currently investigating the issue.
- monitoring Mar 03, 2025, 03:13 PM UTC
The DnA team has received feedback from multiple reporting districts stating that the assessment loading issue has been resolved. We are continuing to investigate the potential causes of the intermittent assessment loading data. If you are still experiencing issues with assessments, please reach out to DnA Support for assistance.
- resolved Mar 03, 2025, 08:10 PM UTC
The problem with assessments failing to load items has been resolved. The DnA team is currently looking into the cause of the slowness and lag experienced briefly this morning to prevent similar issues from occurring in the future.
Major February 14, 2025 Online Testing Failing to Load 6h 15m DnA
Started Feb 14, 2025, 01:50 PM UTC· resolved Feb 14, 2025, 08:06 PM UTC
- investigating Feb 14, 2025, 01:50 PM UTC
Students are not able to access assessments and teachers/administrators are unable to preview assessments in DnA.
- identified Feb 14, 2025, 02:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 14, 2025, 03:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 14, 2025, 08:06 PM UTC
This incident has been resolved.