Redtail had 44 outages in the last 2 years totaling 356h 30m of downtime — averaging 1.8 incidents per month.
There were 44 Redtail outages since July 29, 2024 totaling 356h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our team identified and resolved an issue that was preventing authentication into Redtail Email. A fix was implemented, and service has been restored. Thank you for your patience.
We are aware of an issue causing slowness when navigating Redtail CRM, including activities and workflows not loading on the calendar. Our teams are actively investigating and working to identify the root cause. We will provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third‑party vendor, Twilio, is experiencing an issue that is impacting the delivery of two‑factor authentication text codes and affecting login verification for Redtail CRM users. Please use the Voice option at this time. Our team is monitoring the issue.
This incident has been resolved.
We are currently investigating an issue affecting some Redtail CRM account data feeds. This may result in delayed or missing account updates for a subset of clients. Our teams are actively working to identify the cause and restore normal processing as quickly as possible.
The issue affecting standard Redtail CRM account feed processing has been resolved, and processing is fully restored. Account data is flowing normally, and we are continuing to monitor to confirm sustained stability.
We are aware that some users are experiencing 500 errors when logging into the CRM. Our team is actively investigating this issue.
The issue causing 500 errors during CRM login has been fully resolved. Users should now be able to log in and access the CRM without any errors. Thank you for your patience as our team worked to restore access. If you experience any continued issues, please reach out to our support team for assistance.
We have identified an issue that may prevent users from logging into the Redtail CRM platform and users already connected may encounter slowness or the inability to launch Apps or features. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.
The issues that affected CRM users' ability to log in earlier have been resolved, and services have returned to normal. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.
Redtail platforms are currently experiencing intermittent issues. Some clients may experience slowness or difficulty accessing their accounts. Our team is actively working to restore full connectivity as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing issues with our phone support channels due to a disruption with Amazon Web Services (AWS), which is impacting Glia, our third-party provider. During this time, we recommend reaching out to Redtail’s Support Team via live chat or by submitting a ticket through our Helpdesk instead of calling. We’ll provide an update as soon as full functionality is restored. Thank you for your patience and understanding.
Glia services are currently unavailable due to the ongoing AWS outage, and phone connectivity is also affected through our third-party provider, Twilio. As a result, live chat is temporarily unavailable. We recommend submitting a case through the Redtail Support app as the primary method for contacting Redtail service at this time. Thank you for your patience and understanding.
Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat is now restored via our third-party provider, Glia. Phone connectivity is still affected so we recommend live chat or the Redtail Support app for contacting Redtail service at this time. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.
Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat (Gila) and phone (Twilio) support have been restored through our third-party providers. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.
This incident has been resolved.
Our engineers have identified the issue causing errors when sending emails through Redtail-hosted Email. We are working swiftly to restore full service. We appreciate your patience as we work to resolve this.
A fix has been implemented and we are monitoring the results.
The issue that was causing errors when sending emails through Redtail-hosted Email has been resolved. Users should now be able to send emails without disruption. We appreciate your patience while our team worked to restore service. If you continue to experience any issues, please contact our support team for assistance.
Some users are experiencing difficulties accessing their Redtail hosted email accounts. Our team is working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.
A fix has been implemented and we are monitoring the results. If issues are still being experienced, please refresh your cookies and browser.
This incident has been resolved.
Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.
This incident has been resolved.
We are currently investigating an issue affecting Redtail CRM. Our team is working to restore functionality as quickly as possible.
Users seeing an error in the CRM can switch to Early Access as a workaround to resolve the issue and continue using the CRM without disruption.
We are currently experiencing delays in receiving communications when using Redtail Support to create cases within our support portal. For immediate support, please contact us via chat or call.
We are currently experiencing delays in receiving email communications to Redtail. For immediate support, please contact us via chat or by phone.
This incident has been resolved and Redtail is working through delayed requests with priority.
We are currently investigating an issue affecting Redtail Email login. Our team is working to restore functionality as quickly as possible.
This incident has been resolved.
Our engineers have identified an issue affecting Redtail CRM Email History Filters and are actively investigating. We appreciate your patience as we work to resolve this.
This incident has been resolved.
We are currently investigating delays in inbound messages for Redtail Email. Users may experience slower-than-usual delivery times. We’ll provide an update as soon as more information is available.
We’ve resolved the earlier inbound message delays, and all systems are now operating normally. Please note: Messages sent during the impacted window may still experience delays of up to a few hours as they are processed by the sending servers. No action is required at this time. We will continue to monitor the queue to ensure full delivery. Thank you for your patience.
We’re currently experiencing degraded performance with the Redtail API, which is causing integration failures. Redtail’s development team is actively working to resolve the issue and restore full service as quickly as possible. We apologize for the inconvenience and appreciate your patience during this service interruption.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users may be experiencing issues with authentication or sending emails. We identified and resolved the issue and are currently monitoring the situation.
This incident has been resolved.
Certain Broker Dealer-affiliated email archive subscriptions are delayed in displaying in Redtail CRM, dating back to March 31, 2025. This data is being processed throughout the weekend and should be available early next week. Thank you for your patience as we work to resolve this.
This incident has been resolved.
We are currently experiencing an intermittent outage with our phone service provider. While this issue is being addressed, please utilize the chat functionality for assistance. We apologize for any inconvenience and appreciate your patience as we work to resolve this matter promptly.
This incident has been resolved.
Redtail Email is currently experiencing intermittent issues. Some clients may have difficulty accessing their accounts. We are actively working to restore full connectivity and apologize for any inconvenience this may cause. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Redtail CRM is currently unavailable due to a third party outage. Our team is on standby and are investigating ways to get around the outage. We apologize for the inconvenience and appreciate your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issues that affected CRM users' ability to log in earlier today have been resolved, and services have returned to normal. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.
Users accessing applications that are integrated with Redtail may be experiencing slowness or failures in relation to integration functionality. Our team is actively working to resolve the issue and expects to have service restored shortly. We apologize for the inconvenience and appreciate your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.