Redtail Outage History
Redtail is up right nowPingoru has recorded 50 incidents for Redtail: 16 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 3 | 144 of 744 (19%) |
| June 2026 | 3 | 340 of 720 (47%) |
| July 2026 | 2 | 16 of 744 (2%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 3 | 28 of 720 (4%) |
| October 2026 | 0 | 0 of 582 (0%) |
Incidents, newest first
Minor May 13, 2025 Redtail API Outage 1d 18h Redtail API (REST)
Started May 13, 2025, 06:53 PM UTC· resolved May 15, 2025, 01:16 PM UTC
- investigating May 13, 2025, 06:53 PM UTC
We’re currently experiencing degraded performance with the Redtail API, which is causing integration failures. Redtail’s development team is actively working to resolve the issue and restore full service as quickly as possible. We apologize for the inconvenience and appreciate your patience during this service interruption.
- monitoring May 13, 2025, 07:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 15, 2025, 01:16 PM UTC
This incident has been resolved.
Notice April 15, 2025 Redtail Hosted Email Services: Authentication/Sending Issues 1h 16m Redtail Email
Started Apr 15, 2025, 03:18 PM UTC· resolved Apr 15, 2025, 04:35 PM UTC
- monitoring Apr 15, 2025, 03:18 PM UTC
Some users may be experiencing issues with authentication or sending emails. We identified and resolved the issue and are currently monitoring the situation.
- resolved Apr 15, 2025, 04:35 PM UTC
This incident has been resolved.
Notice April 4, 2025 Delay in Email Archive Display in Redtail CRM 3d 20h Redtail Email
Started Apr 04, 2025, 04:25 PM UTC· resolved Apr 08, 2025, 01:20 PM UTC
- investigating Apr 04, 2025, 04:25 PM UTC
Certain Broker Dealer-affiliated email archive subscriptions are delayed in displaying in Redtail CRM, dating back to March 31, 2025. This data is being processed throughout the weekend and should be available early next week. Thank you for your patience as we work to resolve this.
- resolved Apr 08, 2025, 01:20 PM UTC
This incident has been resolved.
Minor March 31, 2025 Phone Service Interruption 53m Client Services
Started Mar 31, 2025, 04:03 PM UTC· resolved Mar 31, 2025, 04:56 PM UTC
- investigating Mar 31, 2025, 04:03 PM UTC
We are currently experiencing an intermittent outage with our phone service provider. While this issue is being addressed, please utilize the chat functionality for assistance. We apologize for any inconvenience and appreciate your patience as we work to resolve this matter promptly.
- resolved Mar 31, 2025, 04:56 PM UTC
This incident has been resolved.
Minor February 3, 2025 Redtail Email Connectivity Issues 2h 14m Redtail Email
Started Feb 03, 2025, 04:13 PM UTC· resolved Feb 03, 2025, 06:28 PM UTC
- investigating Feb 03, 2025, 04:13 PM UTC
Redtail Email is currently experiencing intermittent issues. Some clients may have difficulty accessing their accounts. We are actively working to restore full connectivity and apologize for any inconvenience this may cause. Thank you for your patience.
- monitoring Feb 03, 2025, 04:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2025, 06:28 PM UTC
This incident has been resolved.
Minor January 24, 2025 Redtail CRM Outage 2h 28m Redtail CRM
Started Jan 24, 2025, 08:34 PM UTC· resolved Jan 24, 2025, 11:02 PM UTC
- investigating Jan 24, 2025, 08:34 PM UTC
Redtail CRM is currently unavailable due to a third party outage. Our team is on standby and are investigating ways to get around the outage. We apologize for the inconvenience and appreciate your patience.
- monitoring Jan 24, 2025, 10:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 24, 2025, 11:02 PM UTC
This incident has been resolved.
Notice January 8, 2025 CRM Access Issue Resolved – Redtail CRM
Started Jan 08, 2025, 03:23 PM UTC· resolved Jan 08, 2025, 03:23 PM UTC
- resolved Jan 08, 2025, 03:23 PM UTC
The issues that affected CRM users' ability to log in earlier today have been resolved, and services have returned to normal. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.
Minor January 3, 2025 Issues with Redtail Integration Functionality 4h 35m Redtail CRM
Started Jan 03, 2025, 04:53 PM UTC· resolved Jan 03, 2025, 09:28 PM UTC
- identified Jan 03, 2025, 04:53 PM UTC
Users accessing applications that are integrated with Redtail may be experiencing slowness or failures in relation to integration functionality. Our team is actively working to resolve the issue and expects to have service restored shortly. We apologize for the inconvenience and appreciate your patience.
- monitoring Jan 03, 2025, 06:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 03, 2025, 09:28 PM UTC
This incident has been resolved.
Minor December 9, 2024 Redtail Email Inbound Message Delays and Resolution 1h 32m Redtail Email
Started Dec 09, 2024, 03:16 PM UTC· resolved Dec 09, 2024, 04:48 PM UTC
- monitoring Dec 09, 2024, 03:16 PM UTC
Users may experience a slight delay for inbound messages using Redtail email. A fix has been implemented and our team is monitoring the situation.
- resolved Dec 09, 2024, 04:48 PM UTC
This incident has been resolved.
Major December 5, 2024 Redtail Imaging Technical Outage 1d 1h Redtail Imaging
Started Dec 05, 2024, 03:23 PM UTC· resolved Dec 06, 2024, 04:58 PM UTC
- investigating Dec 05, 2024, 03:23 PM UTC
We are currently experiencing a technical outage with Redtail Imaging. We apologize for the inconvenience. Our team is actively working to restore service.
- monitoring Dec 05, 2024, 03:52 PM UTC
A fix has been deployed for Redtail Imaging, and services should now be available. Our team is actively monitoring the situation to ensure stability.
- resolved Dec 06, 2024, 04:58 PM UTC
This incident has been resolved.
Minor November 21, 2024 Redtail Webmail Performance Issues 13d 4h Redtail Email
Started Nov 21, 2024, 03:00 PM UTC· resolved Dec 04, 2024, 07:50 PM UTC
- investigating Nov 21, 2024, 03:00 PM UTC
Users may experience slow performance when logging into and navigating Redtail Webmail. Our team is actively working to address the issue.
- investigating Nov 21, 2024, 04:26 PM UTC
Users may experience slow performance when logging into and navigating Redtail Webmail as well as using Outlook Zimbra Connector. Our team is actively working to address the issue.
- investigating Nov 21, 2024, 06:30 PM UTC
Redtail Email services are currently unavailable due to technical maintenance. Our team is actively working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.
- monitoring Nov 21, 2024, 08:01 PM UTC
Redtail Email services have been restored. If you are still experiencing issues accessing webmail, please clear your cache and cookies and try again. We apologize for the inconvenience and will continue monitoring the situation.
- investigating Nov 21, 2024, 09:33 PM UTC
Redtail Email users may still be experiencing intermittent connectivity issues. Our team continues to work on full restoration of email services, and we apologize for the inconvenience.
- investigating Nov 22, 2024, 03:41 PM UTC
Our engineers are actively working with our vendor to address ongoing issues with the Outlook Zimbra Connector and Redtail Webmail. While efforts to stabilize these services continue, some users may experience intermittent connectivity disruptions. We appreciate your patience as we work to resolve this issue.
- monitoring Nov 22, 2024, 06:30 PM UTC
Our engineers have stabilized Outlook Zimbra Connector and Redtail Webmail services. Users should now be able to access email with no slowness in logging in or navigation. We will continue to monitor the situation.
- investigating Nov 25, 2024, 03:08 PM UTC
Redtail Webmail users may be experiencing slowness with navigation. Our team continues to work on full restoration of webmail services, and we apologize for any inconvenience this may cause.
- monitoring Nov 26, 2024, 09:47 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 29, 2024, 04:17 PM UTC
Our team has upgraded the infrastructure, and Redtail Webmail customers should notice improvements this week. We anticipate further improvement in the coming week as we continue to scale the infrastructure and optimize workload balancing.
- resolved Dec 04, 2024, 07:50 PM UTC
We have completed the infrastructure upgrades, and our observations indicate significantly improved response times. The incident is now resolved. We will continue to monitor the environment to ensure ongoing performance.
Minor November 1, 2024 Redtail Email and Webmail Unavailability 2d 22h Redtail Email
Started Nov 01, 2024, 05:04 PM UTC· resolved Nov 04, 2024, 03:34 PM UTC
- identified Nov 01, 2024, 05:04 PM UTC
Redtail Email and Webmail are currently unavailable due to technical difficulties. Our team is actively working to resolve the issue and expects to have service restored shortly. We apologize for the inconvenience and appreciate your patience.
- identified Nov 01, 2024, 06:18 PM UTC
Access to Redtail Webmail has been restored. However, users may experience some slowness when connecting. Our team is actively investigating and working to fully restore normal service. Thank you for your patience.
- monitoring Nov 01, 2024, 06:48 PM UTC
Access to Redtail Webmail has been restored. We are actively monitoring to ensure the service continues to operate normally.
- investigating Nov 01, 2024, 07:56 PM UTC
Access to Redtail Webmail has been restored. However, we are currently investigating an issue affecting the ability to send and receive emails. Our team is working to resolve this and will continue to monitor the service closely.
- monitoring Nov 01, 2024, 08:08 PM UTC
Access to Redtail Webmail has been restored, but users may experience delays in mail delivery. Our team is actively investigating and working to resolve this issue, while continuing to monitor the service closely.
- resolved Nov 04, 2024, 03:34 PM UTC
This incident has been resolved.
Notice November 1, 2024 Potential Data Sync Issue with Suite Sync 1h 23m Redtail CRM
Started Nov 01, 2024, 02:51 PM UTC· resolved Nov 01, 2024, 04:15 PM UTC
- identified Nov 01, 2024, 02:51 PM UTC
There is a potential for missed data syncing via Suite Sync between 5 a.m. and 7 a.m. PDT. If any data appears to be missing, users can resolve the issue by clicking the "Re-Sync" button on the Suite Sync Preferences page.
- resolved Nov 01, 2024, 04:15 PM UTC
This incident has been resolved.