Redtail incident

Intermittent Connection Issues – Phone and Live Chat

Minor Resolved View vendor source →

Redtail experienced a minor incident on July 15, 2025 affecting Client Services, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 03:18 PM UTC
Resolved
Jul 15, 2025, 04:15 PM UTC
Duration
57m
Detected by Pingoru
Jul 15, 2025, 03:18 PM UTC

Affected components

Client Services

Update timeline

  1. investigating Jul 15, 2025, 03:18 PM UTC

    Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.

  2. resolved Jul 15, 2025, 04:15 PM UTC

    This incident has been resolved.