Is Redtail down?

We are currently investigating intermittent issues affecting Redtail CRM that may impact user login and access. Our teams are actively working to identify the cause and restore normal service as quickly as possible. We will provide additional updates as more information becomes available. We appreciate your patience and understanding.

The issue affecting Redtail CRM has been mitigated, and service has been restored. Our teams are continuing to monitor system performance to ensure stability. We will provide additional updates if any further issues are identified.

This incident has been resolved.

We are currently investigating an issue affecting the integration between Black Diamond and Redtail CRM. As a result, account data from Black Diamond may not be updating as expected, causing account balances and related information in Redtail CRM to appear outdated or incomplete. This issue may affect multiple firms that use the Black Diamond account feed, including Black Diamond and Triad Advisors. Users may experience delayed account updates, which could impact account balances, reporting, and related workflows within Redtail CRM. Our teams are actively working to restore normal processing and validate data synchronization. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting Redtail Hosted Email services that is causing inbound email messages to be deferred. As a result, some incoming emails may be delayed in reaching user mailboxes. We have also identified an issue impacting Single Sign-On (SSO) access to hosted email accounts for some users. As a temporary workaround, affected users may be able to access their hosted email directly by logging in with their email credentials instead of using SSO. Our teams have identified an underlying network connectivity issue and are actively working with the service provider to restore normal operations. We will provide additional updates as more information becomes available.

The issue impacting Redtail Hosted Email services has been mitigated, and inbound email delivery has been restored. Some email messages that were deferred during the outage may continue to arrive with delays as sending mail systems retry delivery. We are actively monitoring the environment to ensure all queued messages are processed successfully and services remain stable. We are also continuing to investigate an issue impacting Single Sign-On (SSO) access to hosted email accounts for some users. As a temporary workaround, affected users may access their hosted email directly using their email credentials instead of SSO. We will provide additional updates as work continues to fully restore all affected services.

This incident has been resolved.

We are currently investigating an issue affecting multi-factor authentication (MFA) for some users. This may result in delayed verification codes, limited ability to update MFA settings, or difficulty logging in. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding.

This incident has been resolved.

Multi-factor authentication (MFA) for Redtail CRM and emails sent from Redtail CRM (including password reset emails and notifications) are currently experiencing intermittent issues. Some clients may have difficulty accessing their accounts or receiving CRM-generated emails. We are actively working to restore full functionality and apologize for any inconvenience. Thank you for your patience.

We have identified that delays or issues with multi-factor authentication (MFA) for Redtail CRM and emails sent from Redtail CRM (including password reset emails and notifications) are being filtered or quarantined by select email security providers. While we continue working with our vendors to improve delivery, some users may experience intermittent delays. As a temporary workaround, we recommend contacting your email provider (e.g., Smarsh or Mimecast) to request whitelisting of the following domains to help ensure timely delivery: - redtailemail.com - redtailtechnology.com We appreciate your patience as we continue monitoring and working toward full resolution.

This incident has been resolved.