Is Redtail down?

We are aware of an issue affecting outbound email delivery for Redtail users who use Smarsh for email encryption. Smarsh has identified an issue with its email encryption service that may cause messages to be returned as undeliverable. We are monitoring the situation and will share updates as more information becomes available.

This incident has been resolved.

We are investigating an issue in Redtail CRM that may cause completed activities or tasks to remain visible on some clients’ calendars despite settings configured to hide completed items. Our teams are actively working to identify the cause and restore expected functionality. We will provide additional updates as more information becomes available.

This incident has been resolved.

We are investigating an issue affecting certain Redtail CRM downloads and bulk operations that are processed as background jobs. As a result, some users may experience failures when generating custom exports, reports, labels, and other downloads that exceed the configured job-processing threshold. Workaround Available Until a fix is available, users can avoid the issue by increasing the following setting to the maximum value of "500": Preferences > Miscellaneous > Submit bulk operation to a job if selected contacts exceeds this threshold Operations involving fewer contacts than the configured threshold should process successfully through the browser instead of the background job system. Our team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and will provide additional updates as more information becomes available. Thank you for your patience.

This incident has been resolved.

We are investigating an issue affecting some users that causes a 500 error when launching Imaging from contact records within the CRM. As a result, some users may be unable to access Imaging from contact records. Our teams are actively working to identify the cause and restore functionality as quickly as possible. We apologize for the inconvenience and will provide additional updates as more information becomes available.

We are investigating an issue affecting some users that causes a 500 error when launching Imaging from contact records within the CRM. As a result, some users may be unable to access Imaging through CRM single sign-on. This issue is limited to launching Imaging from CRM contact records, and users can continue to access Imaging directly as a workaround. Our teams are actively working to identify the cause and restore functionality as quickly as possible. We apologize for the inconvenience and will provide additional updates as more information becomes available.

This incident has been resolved.

We have identified a recurrence of the issue causing some users with Orion Risk Intelligence enabled to receive an error message when viewing certain account information in Redtail CRM. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.

This incident has been resolved.