Redtail incident

Intermittent Access Issues with Redtail Platforms

Minor Resolved View vendor source →

Redtail experienced a minor incident on November 20, 2025 affecting Redtail API (REST) and Redtail CRM and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 02:38 PM UTC
Resolved
Nov 20, 2025, 05:59 PM UTC
Duration
3h 21m
Detected by Pingoru
Nov 20, 2025, 02:38 PM UTC

Affected components

Redtail API (REST)Redtail CRMRedtail ImagingRedtail EmailRetriever CloudRetriever for TailwagClient ServicesOutbound IntegrationsInbound Integrations/SSORedtail Speak

Update timeline

  1. investigating Nov 20, 2025, 02:38 PM UTC

    Redtail platforms are currently experiencing intermittent issues. Some clients may experience slowness or difficulty accessing their accounts. Our team is actively working to restore full connectivity as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

  2. monitoring Nov 20, 2025, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2025, 05:59 PM UTC

    This incident has been resolved.