RaiseDonors Outage History

We have identified an issue affecting recurring gift processing for organizations in the Central and Mountain time zones. A subset of recurring gifts were processed more than once during this morning’s processing run, resulting in duplicate charges to some donors. We are actively investigating the root cause. Refunds will be issued to all affected donors, and impacted organizations will receive direct communication with additional details. We will provide updates as remediation progresses.

We have identified the root cause of this morning’s duplicate recurring gift charges: Last night, a service outage prevented our recurring processing function from accessing a required storage account, causing multiple restarts. This outage coincided exactly with the start of the recurring gift processing job, which resulted in the job being triggered multiple times. Outside of the affected transactions from this run, there are no ongoing recurring processing issues. All other gift processing is operating normally. Our team is continuing to work through refunds for impacted donors, and affected organizations will receive direct communication with full details. We have also initiated an internal review of our service architecture to reduce cross-service dependencies and prevent similar timing-related failures in the future. We will provide a final update once all refunds have been processed.

We are currently investigating an issue preventing recurring gifts from syncing from Virtuous Raise to Virtuous CRM. One time donations are processing and syncing normally. Our engineering team is actively working toward a resolution and we will provide updates as more information becomes available.

We have identified the cause of the issue preventing recurring gifts from syncing from Virtuous Raise to Virtuous CRM. Our engineering team is actively working on a fix. We will provide another update once the fix has been deployed or if timelines change.

We are currently investigating an issue affecting Virtuous Raise related to function apps. This issue is causing delays in email sending, downloads becoming stuck, and delays in gift syncing to the CRM. Our engineering team is actively working to identify the cause and restore normal processing. Updates will be provided as more information becomes available.

According to our monitoring system this service has become unresponsive, we’re investigating.

According to our monitoring system this service has become unresponsive, we’re investigating.

According to our monitoring system this service has become unresponsive, we’re investigating.

We are aware of an issue impacting the RaiseDonors Donor Portal and password reset functionality, which is preventing some users from accessing their accounts. Our engineering team is actively investigating the root cause and working to restore full functionality as soon as possible.

We are currently investigating an issue affecting Virtuous Raise where users may experience login errors or white screens when attempting to access the application. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

We are currently experiencing an outage affecting Raise functionality. This appears to be related to a widespread Azure service disruption impacting our infrastructure. Our engineering team is actively working with Microsoft to restore service as quickly as possible. Updates will be provided as more information becomes available.

Microsoft Azure is currently experiencing a global outage impacting multiple services. To mitigate the impact, we have worked with Microsoft to temporarily bypass their Front Door service in order to restore access to our application. Access has been largely restored, though some services may not function and performance may remain degraded while Azure continues to resolve the underlying issue. We will revert this temporary configuration once the Azure outage is fully resolved.

According to our monitoring system this service has become unresponsive, we’re investigating.