Is Quick NZ down?

Some customers may be experiencing an interruption or degradation of connectivity. Our team are investigating.

Affected connectivity has been restored, or is restoring. The team are continuing their investigations.

Engineers have identified the cause of this disruption to a firmware bug. Maintenance is being planned to complete updates on two network elements and will be posted on our status page once confirmed. We apologise for any inconvenience caused.

We have been alerted to a process lockup on network element pe2-akl1, causing potential interruption to service or suboptimal routing for customers connected via this device. Engineers have concluded a restart of the device is necessary, which may cause a brief interruption to directly connected and singlehomed equipment for approximately 5-10 minutes. We apologise for the inconvenience, and will post updates once completed and restored to normal operation.

Device restart has been completed and engineers are monitoring to ensure service restoration.

Network element and associated services have remained stable since manual intervention. If you are experiencing issues with your service, please reach out to our team for further assistance.

Some customers may be experiencing degraded international connectivity. Our team are investigating and updates to follow.

Issue has been isolated to an upstream transit path, which has now been temporarily removed from our network. Affected destinations, seemingly Europe-specific are now functioning.

Issue has been confirmed as major congestion within a single transit providers network. This provider has been temporarily removed from our network and traffic re-routed, which has resolved affected traffic destinations. We apologise for any inconvenience.

We are experiencing an issue impacting some customers with Chorus connections authenticating onto the Vetta network. The team are investigating and resolving as quickly as possible.

Rollback has been performed from a change and impacted connections are recovering. The team are monitoring to ensure resolution.

Incident has been resolved. If you are without connectivity, please reach out to our team. This incident was caused by an erroneous setting pushed into our authentication backend, which resulted in some service disruption for some customers, which will be investigated to analyse the root cause. We apologise for any inconvenience caused.

The team are currently investigating instability/degradation on the network. Investigations are underway and updates to follow.

The team are continuing to investigate. Investigations thus far are indicating this could be a large attack against our network. Updates to follow.

The team are continuing to work through this incident as quickly as possible. We apologise for the inconvenience caused, and will provide updates as they become available.

This incident has been confirmed as a very large distributed attack against our network. We have limited international connectivity of our network as an immediate response, which has improved domestic connectivity, while we work with upstream partners on further mitigation steps. Updates to follow.

Restoration of internal network elements and domestic connectivity is continuing successfully. International connectivity remains limited. Updates to follow. Thank you for your patience while our team deal with this large-scale attack.

Domestic, trans-tasman and internal network connectivity remains normal. The team are working through interrupted internal systems for impacted compute workloads. Network attack is still continuing, and international connectivity remains limited while further mitigations are implemented or levels subside. We apologise for any inconvenience caused.

Domestic, trans-tasman and internal network connectivity remains operational. IPv6 traffic may subject to increased impact as opposed to IPv4. Impacted internal compute workloads have been restored. Network attack is still continuing, and international connectivity remains limited while further mitigations are implemented or levels subside. We apologise for the inconvenience caused.

Further works have been conducted in joint efforts with our upstream international transit providers to further mitigate against attacks, and international connectivity is no longer as heavily disrupted as earlier. Domestic, trans-tasman and internal network connectivity remains operational. IPv6 traffic may subject to increased impact as opposed to IPv4. International connectivity remains limitedc while further analysis continues. We apologise for the inconvenience caused.

Further defences have been implemented in joint efforts with our upstream international transit providers to further mitigate against attacks, and international connectivity is at near-normal performance levels. Domestic, trans-tasman and internal network connectivity remains operational. International connectivity remains limited, however is now at near-normal performance levels. Incident is now moving to a monitoring state with our response team. We apologise for the inconvenience caused while we worked through this immediate incident response of this large-scale distributed attack today.

The team have continued to mitigate this attack through the night, with customer services remaining stable and functional. Following on from our last update yesterday evening, there should be no significant impact to connectivity or services in this current state. Our team continue to monitor and adjust defences while this attack still continues.

Incident remains under monitoring. Attacks have continued and defence mitigations have been functioning as expected, resulting in no significant customer impact. Our team continue to monitor and adjust defences while this attack still continues. Next update tomorrow morning unless there is a change to network status.

Attacks appear to have subsided. Our team is monitoring closely. Next update on status change or to move through to resolution.

This incident has been resolved. The large-scale distributed attack against our network has subsided, and all services are operating normally. We thank you for your patience throughout this incident, and apologise for any inconvenience caused.