Quick NZ incident

Retrospective Incident - Cloud Servers AKL - 17/09

Minor Resolved View vendor source →

Quick NZ experienced a minor incident on September 16, 2026 affecting Cloud Servers, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 02:00 PM UTC
Resolved
Sep 16, 2026, 08:35 PM UTC
Duration
6h 35m
Detected by Pingoru
Sep 16, 2026, 02:00 PM UTC

Affected components

Cloud Servers

Update timeline

  1. investigating Sep 16, 2026, 02:00 PM UTC

    During the period of ~2:00am ~ 8:35am this morning (17/09), some cloud compute customers with servers in Auckland and public IPv4 addressing contained within 103.85.28.0/24 subnet may have experienced degraded, or no IPv4 connectivity to these IP addresses. This was caused by this specific route not being distributed within our IGP following planned network maintenance overnight. Root cause investigation is underway, as well as increased monitoring of this IP subnet to proactively alert us to this issue in future. We apologise for any inconvenience caused. This issue was opened retrospectively.

  2. resolved Sep 16, 2026, 08:35 PM UTC

    Resolved