Quick NZ experienced a minor incident on August 12, 2026 affecting UFB Internet, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
UFB Internet
Update timeline
- investigating Aug 12, 2026, 02:01 AM UTC
We are aware of impact to backend services supporting authentication of connections, which may impact new connections or DHCP renewals, impacting connectivity. Our team are investigating as a top priority. Updates to follow.
- monitoring Aug 12, 2026, 02:20 AM UTC
Backend systems are now recovering, and systems are under monitoring.
- resolved Aug 12, 2026, 02:33 AM UTC
This incident is now resolved. Root cause investigation is underway. We apologise for any invonvenience caused.