Qualys incident

EU Platform 2 : UI is Inaccessible for multiple modules (IM-12682).

Critical Resolved View vendor source →

Qualys experienced a critical incident on June 1, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and CertView (CERT) and 1 more component, lasting 17h 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2026, 07:03 AM UTC
Resolved
Jun 02, 2026, 12:18 AM UTC
Duration
17h 14m
Detected by Pingoru
Jun 01, 2026, 07:03 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)CertView (CERT)Total CloudContainer Security (CS)File Integrity Monitoring (FIM)Policy Audit (PA)Threat Protection (TP)Vulnerability Management (VM)Connector Centralization

Update timeline

  1. investigating Jun 01, 2026, 07:03 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 2 UI to become unavailable for multiple modules. Further updates will be shared as they become available. Ticket reference for this activity: IM-12682

  2. investigating Jun 01, 2026, 07:33 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 01, 2026, 07:56 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 01, 2026, 08:00 AM UTC

    We are continuing to investigate this issue.

  5. identified Jun 01, 2026, 11:28 AM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Jun 01, 2026, 01:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jun 02, 2026, 12:18 AM UTC

    This incident has been resolved.