Qualys incident

EU Platform 2 : UI is Inaccessible for multiple modules (IM-12682).

Resolved after 17 hours 14 minutes, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and CertView (CERT) and 1 more, on June 1, 2026.

monitoring Jun 01, 2026, 01:10 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Jun 01, 2026, 07:03 AM UTC
Resolved: Jun 02, 2026, 12:18 AM UTC
Duration: 17h 14m
Detected by Pingoru: Jun 01, 2026, 07:03 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)CertView (CERT)Total CloudContainer Security (CS)File Integrity Monitoring (FIM)Policy Audit (PA)Threat Protection (TP)Vulnerability Management (VM)Connector Centralization

Update timeline

investigating Jun 01, 2026, 07:03 AM UTC

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 2 UI to become unavailable for multiple modules. Further updates will be shared as they become available. Ticket reference for this activity: IM-12682
investigating Jun 01, 2026, 07:33 AM UTC

We are continuing to investigate this issue.
investigating Jun 01, 2026, 07:56 AM UTC

We are continuing to investigate this issue.
investigating Jun 01, 2026, 08:00 AM UTC

We are continuing to investigate this issue.
identified Jun 01, 2026, 11:28 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 01, 2026, 01:10 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 02, 2026, 12:18 AM UTC

This incident has been resolved.

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