Qualys incident

US Platform 1, US Platform 4 : Delay in Data Reflection in UI (IM-12970)

Ongoing since 01:53 AM UTC, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and 1 more.

identified Nov 07, 2026, 02:24 AM UTC

The issue has been identified and a fix is being implemented.

Started: Nov 07, 2026, 01:53 AM UTC
Resolved: Ongoing
Duration: ● 5h 56m
Detected by Pingoru: Nov 07, 2026, 01:53 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)AssetView (AV)Cloud Agent (CA)Cloud Agent (CA)Vulnerability Management (VM)Vulnerability Management (VM)Unified Dashboard (UD)Unified Dashboard (UD)

Update timeline

investigating Nov 07, 2026, 01:53 AM UTC

Qualys Cloud Platform Operations is currently investigating an issue on the US platform 1 and US platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, ETM, and Unified Dashboard. Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12970
identified Nov 07, 2026, 02:24 AM UTC

The issue has been identified and a fix is being implemented.

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