PushPay Outage History

PushPay is up right now

Pingoru has recorded 50 incidents for PushPay: 5 in the last 12 months and 3 in the last 90 days.

Source: pushpay.statuspage.io

50incidents recorded
5last 12 months
3last 90 days
116 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking PushPay in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202616 of 720 (1%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202611 of 744 (0%)
August 202611 of 744 (0%)
September 202622 of 720 (0%)
October 202600 of 744 (0%)
November 202600 of 44 (0%)

Incidents, newest first

Critical September 13, 2026 Brother Printing Impacted in Latest Check-in App Update 1h 34m Checkin

Started Sep 13, 2026, 01:40 PM UTC· resolved Sep 13, 2026, 03:14 PM UTC

  1. identified Sep 13, 2026, 01:40 PM UTC

    We are currently investigating reports of Brother Printers not showing up as an available printing option in the latest Check-in app update. Our engineering team is actively investigating, and we will provide our next update within 30 minutes. While this is being worked on, we encourage users to NOT update the Check-in app.

  2. monitoring Sep 13, 2026, 02:01 PM UTC

    A fix has been applied, and ability to choose Brother Printers as an option have returned to normal across Check-in. We are continuing to monitor error rates to ensure full stability before marking this fully resolved. Users may need to close the app and reopen it to refresh and receive the fix.

  3. resolved Sep 13, 2026, 03:14 PM UTC

    This issue has now been resolved and Check-in is operating normally. Thank you for your patience.

Read the full incident report →

Minor September 6, 2026 Transaction Reporting Delays 33m Customer Admin Portal

Started Sep 06, 2026, 04:48 PM UTC· resolved Sep 06, 2026, 05:21 PM UTC

  1. monitoring Sep 06, 2026, 04:48 PM UTC

    We have identified and deployed a fix for the issue causing intermittent delays in transaction visibility on reports. Report updates may continue to experience minor delays while backlogged data processes and the fix fully rolls out. We are actively monitoring the situation and will update when recovery is complete. Payment processing is not impacted.

  2. resolved Sep 06, 2026, 05:21 PM UTC

    This issue has been fully resolved. The fix is now active across all systems, all backlogged transaction data has finished processing, and report updates have returned to normal operating speeds. Payment processing was not impacted during this event.

Read the full incident report →

Minor August 15, 2026 Payment Errors 49m Giving Experiences

Started Aug 15, 2026, 05:50 AM UTC· resolved Aug 15, 2026, 06:39 AM UTC

  1. investigating Aug 15, 2026, 05:50 AM UTC

    We are currently investigating service degradation affecting payment processing. Users may experience errors when using tap payment methods, Apple Pay, and Google Pay. We have activated assured payments and our engineering team is actively investigating. We will provide our next update within 30 minutes.

  2. identified Aug 15, 2026, 06:03 AM UTC

    We have identified an issue with an external payment network that is causing payment processing errors. While Pushpay systems are fully operational, transactions routed through the impacted network may fail or time out. Pushpay continues to accept payments for subsequent processing via our proprietary Assured Payments technology. We are monitoring the payment network's progress toward a fix and will post an update within 30 minutes.

  3. resolved Aug 15, 2026, 06:39 AM UTC

    Payment error rates with the payment network have returned to normal baseline levels, and card transactions on Pushpay are processing successfully. All payments protected by Assured Payments are also being processed. This incident has been resolved. Thank you for your patience.

Read the full incident report →

Critical July 5, 2026 Giving Inaccessible 45m Giving Experiences

Started Jul 05, 2026, 04:24 PM UTC· resolved Jul 05, 2026, 05:09 PM UTC

  1. investigating Jul 05, 2026, 04:24 PM UTC

    We have identified an issue causing intermittent or complete downtime for Giving pages, the Donor Portal, and the Merchant Portal. Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible.

  2. monitoring Jul 05, 2026, 04:57 PM UTC

    We have identified the root cause of the issue and have begun deploying a fix. Affected services—including Giving pages, Donor Portals, and Merchant Portals—are starting to show recovery. We are closely monitoring the deployment and will provide a final update once it is fully completed.

  3. resolved Jul 05, 2026, 05:09 PM UTC

    Resolved - The deployment is complete, and all services—including Giving pages, Donor Portals, and Admin Portals—are now fully restored and operating normally. Please note that recurring gifts were not impacted and continued to process successfully throughout this incident. Thank you for your patience as we worked to resolve this.

Read the full incident report →

Major April 30, 2026 Transaction Reporting Errors 5h 59m Customer Admin Portal, API

Started Apr 30, 2026, 08:28 AM UTC· resolved Apr 30, 2026, 02:27 PM UTC

  1. identified Apr 30, 2026, 08:28 AM UTC

    We are currently experiencing issues with transaction reporting. Users may encounter delays or timeouts viewing transactions or using transaction export and reporting APIs. Payment processing is not impacted. We have identified the cause of the problem and are working to resolve it.

  2. identified Apr 30, 2026, 11:15 AM UTC

    We are continuing to implement the identified fix. Payment processing remains unaffected. We will provide further updates as the resolution progresses.

  3. resolved Apr 30, 2026, 02:27 PM UTC

    This incident has been resolved. All transaction reporting and API services are fully operational. Payment processing remained fully functional throughout the incident.

Read the full incident report →

Notice September 30, 2025 Issues Adding New Payment Methods 45m

Started Sep 30, 2025, 06:22 PM UTC· resolved Sep 30, 2025, 07:07 PM UTC

  1. resolved Sep 30, 2025, 06:30 PM UTC

    Between 11:22 a.m. and 12:07 p.m. PT, donors may have received errors when adding a new payment method. The issue has been fully resolved, and donors are no longer receiving errors.

Read the full incident report →

Notice August 27, 2025 Payment Timeout Errors 12h 14m

Started Aug 27, 2025, 01:37 PM UTC· resolved Aug 28, 2025, 01:51 AM UTC

  1. resolved Aug 28, 2025, 01:30 AM UTC

    Between 6:37-6:51 pm PT, donors may have received errors when attempting to submit a payment or edit a recurring schedule. The issue has been fully resolved and donors are no longer receiving errors.

Read the full incident report →

Minor February 3, 2025 Pushpay Android application unavailable in Google Play store 1d 3h Mobile Apps

Started Feb 03, 2025, 11:22 AM UTC· resolved Feb 04, 2025, 03:10 PM UTC

  1. investigating Feb 03, 2025, 11:22 AM UTC

    We are actively investigating issues downloading the Pushpay Android application from the Google Play store. Our engineers are working hard to resolve the issue as quickly as possible, and we will update you as soon as we have more information. You can subscribe to this page for immediate notification of any available update.

  2. resolved Feb 04, 2025, 03:10 PM UTC

    This incident has been resolved. The Pushpay Android app is available for download on the Google Play Store.

Read the full incident report →