PushPay experienced a major incident on April 30, 2026 affecting Customer Admin Portal and API, lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 30, 2026, 08:28 AM UTC
We are currently experiencing issues with transaction reporting. Users may encounter delays or timeouts viewing transactions or using transaction export and reporting APIs. Payment processing is not impacted. We have identified the cause of the problem and are working to resolve it.
- identified Apr 30, 2026, 11:15 AM UTC
We are continuing to implement the identified fix. Payment processing remains unaffected. We will provide further updates as the resolution progresses.
- resolved Apr 30, 2026, 02:27 PM UTC
This incident has been resolved. All transaction reporting and API services are fully operational. Payment processing remained fully functional throughout the incident.