PushPay incident

Brother Printing Impacted in Latest Check-in App Update

Critical Resolved View vendor source →

PushPay experienced a critical incident on September 13, 2026 affecting Checkin, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2026, 01:40 PM UTC
Resolved
Sep 13, 2026, 03:14 PM UTC
Duration
1h 34m
Detected by Pingoru
Sep 13, 2026, 01:40 PM UTC

Affected components

Checkin

Update timeline

  1. identified Sep 13, 2026, 01:40 PM UTC

    We are currently investigating reports of Brother Printers not showing up as an available printing option in the latest Check-in app update. Our engineering team is actively investigating, and we will provide our next update within 30 minutes. While this is being worked on, we encourage users to NOT update the Check-in app.

  2. monitoring Sep 13, 2026, 02:01 PM UTC

    A fix has been applied, and ability to choose Brother Printers as an option have returned to normal across Check-in. We are continuing to monitor error rates to ensure full stability before marking this fully resolved.

  3. resolved Sep 13, 2026, 03:14 PM UTC

    This issue has now been resolved and Check-in is operating normally. Thank you for your patience.