PushPay incident
Brother Printing Impacted in Latest Check-in App Update
Resolved after 1 hour 34 minutes, affecting Checkin, on September 13, 2026.
This issue has now been resolved and Check-in is operating normally. Thank you for your patience.
Affected components
Update timeline
- identified Sep 13, 2026, 01:40 PM UTC
We are currently investigating reports of Brother Printers not showing up as an available printing option in the latest Check-in app update. Our engineering team is actively investigating, and we will provide our next update within 30 minutes. While this is being worked on, we encourage users to NOT update the Check-in app.
- monitoring Sep 13, 2026, 02:01 PM UTC
A fix has been applied, and ability to choose Brother Printers as an option have returned to normal across Check-in. We are continuing to monitor error rates to ensure full stability before marking this fully resolved.
- resolved Sep 13, 2026, 03:14 PM UTC
This issue has now been resolved and Check-in is operating normally. Thank you for your patience.
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