PushPay incident

Transaction Reporting Delays

Resolved after 33 minutes, affecting Customer Admin Portal, on September 6, 2026.

resolved Sep 06, 2026, 05:21 PM UTC

This issue has been fully resolved. The fix is now active across all systems, all backlogged transaction data has finished processing, and report updates have returned to normal operating speeds. Payment processing was not impacted during this event.

Started
Sep 06, 2026, 04:48 PM UTC
Resolved
Sep 06, 2026, 05:21 PM UTC
Duration
33m
Detected by Pingoru
Sep 06, 2026, 04:48 PM UTC

Affected components

Customer Admin Portal

Update timeline

  1. monitoring Sep 06, 2026, 04:48 PM UTC

    We have identified and deployed a fix for the issue causing intermittent delays in transaction visibility on reports. Report updates may continue to experience minor delays while backlogged data processes and the fix fully rolls out. We are actively monitoring the situation and will update when recovery is complete. Payment processing is not impacted.

  2. resolved Sep 06, 2026, 05:21 PM UTC

    This issue has been fully resolved. The fix is now active across all systems, all backlogged transaction data has finished processing, and report updates have returned to normal operating speeds. Payment processing was not impacted during this event.

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