PushPay experienced a critical incident on July 5, 2026 affecting Giving Experiences, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 05, 2026, 04:24 PM UTC
We have identified an issue causing intermittent or complete downtime for Giving pages, the Donor Portal, and the Merchant Portal. Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible.
- monitoring Jul 05, 2026, 04:57 PM UTC
We have identified the root cause of the issue and have begun deploying a fix. Affected services—including Giving pages, Donor Portals, and Merchant Portals—are starting to show recovery. We are closely monitoring the deployment and will provide a final update once it is fully completed.
- resolved Jul 05, 2026, 05:09 PM UTC
Resolved - The deployment is complete, and all services—including Giving pages, Donor Portals, and Admin Portals—are now fully restored and operating normally. Please note that recurring gifts were not impacted and continued to process successfully throughout this incident. Thank you for your patience as we worked to resolve this.