PushPay experienced a minor incident on August 15, 2026 affecting Giving Experiences, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2026, 05:50 AM UTC
We are currently investigating service degradation affecting payment processing. Users may experience errors when using tap payment methods, Apple Pay, and Google Pay. We have activated assured payments and our engineering team is actively investigating. We will provide our next update within 30 minutes.
- identified Aug 15, 2026, 06:03 AM UTC
We have identified an issue with an external payment network that is causing payment processing errors. While Pushpay systems are fully operational, transactions routed through the impacted network may fail or time out. Pushpay continues to accept payments for subsequent processing via our proprietary Assured Payments technology. We are monitoring the payment network's progress toward a fix and will post an update within 30 minutes.
- resolved Aug 15, 2026, 06:39 AM UTC
Payment error rates with the payment network have returned to normal baseline levels, and card transactions on Pushpay are processing successfully. All payments protected by Assured Payments are also being processed. This incident has been resolved. Thank you for your patience.